Deepika Kar
Specialist
FARIDABAD
Summary
I am an experienced professional with a diverse background in Healthcare/ Employee Relation operations, Refund and Adjustment, AML/KYC compliance, and Order-to-Cash (O2C) processes. Over the years, I have honed my skills in process optimization, regulatory compliance, and driving operational excellence across multiple industries.
Overview
6
6
years of professional experience
Work History
Specialist
MetLife
Noida
03.2024 - Current
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Developed and implemented strategies for reducing risk exposures and maximizing profitability.
- Met with division leaders and consultants to discuss strategies to increase sales.
Analyst
Barclays
Noida
02.2022 - 12.2023
- Assisted with the development of policies and procedures designed to enhance operational efficiency within the banking sector.
- Assisted in the development and implementation of new banking products and services to meet customer needs.
- Evaluated financial and operational performance of companies facing financial difficulties to determine possible remedies.
- Created detailed spreadsheets outlining key performance indicators related to banking products and services.
- Resolved customer complaints and inquiries, ensuring high levels of customer satisfaction.
- Managed and reconciled cash drawers and vault operations, ensuring adherence to security protocols.
Associate
British Telecom
Gurugram
11.2018 - 02.2022
- Researched customer queries regarding billing or payment status, communicated resolutions, and documented outcomes.
- Identified opportunities for streamlining manual processes utilizing technology solutions.
- Ensured compliance with applicable regulations related to Order-to-Cash activities.
- Checked postings and documents for correctness, accuracy and proper coding.
- Collaborated with other departments such as Sales and Marketing to ensure smooth flow from order entry through cash receipt.
Education
MBA - Operations Management
Symbiosis Centre For Distance Learning
Pune04-2022
BBA -
Guru Gobind Singh Indraprastha University
New Delhi07-2016
Skills
- Business reporting
- Process optimization
- Continuous improvement
- Operational enhancement
- Root-cause analysis
Timeline
Specialist
MetLife
03.2024 - Current
Analyst
Barclays
02.2022 - 12.2023
Associate
British Telecom
11.2018 - 02.2022
MBA - Operations Management
Symbiosis Centre For Distance Learning
BBA -
Guru Gobind Singh Indraprastha University
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