DEEPIKA KATARIA
Delhi
Summary
Seasoned professional offering several years of related experience combined with proven customer service, communication and conflict mediation skills. Successful at defusing upset, angry customers with calm and level-headed approaches. Team-oriented, resourceful, and adaptable to changing demands.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
Teleperformance Global Services Private Limited
Gurugram
10.2022 - Current
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
- Communicated new products and services information to existing customers via email campaigns.
- Identified cross-selling opportunities while interacting with customers.
Customer Care Executive
Majorel India Private Limited
Gurugram
04.2022 - 09.2022
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Gathered customer feedback and reported it to management for further action.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Identified cross-selling opportunities while interacting with customers.
Assistant Manager
Kotak Mahindra Bank Limited
Noida
04.2017 - 10.2017
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Arts - Political Science
Delhi University
New Delhi07-2016
Skills
- Call Center Operations
- Data Entry
- Payment Processing
- Complaint Handling
- Quality Assurance
- Customer Support
- Understanding of negotiation techniques
- True problem-solver
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Intermediate (B1)
B1
Timeline
Customer Care Executive
Teleperformance Global Services Private Limited
10.2022 - Current
Customer Care Executive
Majorel India Private Limited
04.2022 - 09.2022
Assistant Manager
Kotak Mahindra Bank Limited
04.2017 - 10.2017
Bachelor of Arts - Political Science
Delhi University
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