Deepika Keshwa V.
Secunderabad
Summary
I am a professional with demonstrated experience in handling customers support and operations. Seeking a position in a company wherein I can exchange ideas with the experienced professionals, gain knowledge and to make a strong contribution to organizational goals of the company through continued development of my professional skills.
Overview
7
7
years of professional experience
Work History
Senior E- Promoter Officer
Intouch CX
01.2022 - Current
- Supporting the client Samsung
- Explaining the offers and promotions regarding Samsung newly launched products and converting into sale through chats
- Helping users if they are facing any issues while placing the orders
- Handling escalations and handling chats in nesting and pre production
- Support team members to identify product issues and improvement opportunities
- Auditing chats and providing feedback to the team members
- Reviewing escalations from client and providing feedback to the team members
Senior customer executive
Wipro
09.2019 - 12.2021
- Supporting the client AT & T
- Handled customer complaints regarding AT&T services
- Providing order status to customers through emails and calls
- Scheduling technician appointments using ticketing tool
- Creating tickets and following up with the customers
Operations Executive
Concentrix
03.2018 - 05.2019
- Axis bank
- Advisor for banking customer services
- Handled customer complaints regarding banking services
- Banking products sales pitch to customers and application process
Education
Bachelor of commerce -
Siddhartha Degree College
03.2017
Intermediate - undefined
Govt. Junior College for Girls
West Marredpally, Secunderabad05.2014
S.S.C - undefined
Centenary High School
Near Parade Ground, Secunderabad05.2012
Skills
- MS office
- Communication skills
- Quick learner
- Leadership skills
- Effective time management
Languages
English
Hindi
Telugu
Tamil
Timeline
Senior E- Promoter Officer
Intouch CX
01.2022 - Current
Senior customer executive
Wipro
09.2019 - 12.2021
Operations Executive
Concentrix
03.2018 - 05.2019
Intermediate - undefined
Govt. Junior College for Girls
S.S.C - undefined
Centenary High School
Bachelor of commerce -
Siddhartha Degree College
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