Deepika Krishnamoorthy

Client: Google Magi Project.

• Evaluated AI outputs for accuracy, safety, and context understanding.
• Fact-checked AI-generated content by verifying claims through research and providing factuality ratings to enhance credibility.
• Identified claims, determined whether the content was objective or subjective, and ensured high-quality outputs.
• Tested the AI model by identifying errors and suggesting improvements to optimize performance.
• Quality-checked tasks of peers, adhering to the principles.
• Conducted quality improvement meetings for the agents.

• Experienced fraud prevention specialist with a strong background in spotting and stopping consumer and merchant fraud, including identity theft, account takeovers, chargebacks, KYC checks, and transaction monitoring.
• Review payment aggregator onboarding steps, including financial checks, KYC, and KYB, to evaluate the risk of sub-merchants.
• Team player with strong skills in spotting fraud patterns and creating strategies to reduce risk.
• Evaluate risk and fraud in business operations, compare performance with industry standards, and take steps to improve profits and efficiency.
• Review and enforce merchant acquiring policies, ensuring alignment with regulatory requirements, and presenting actionable recommendations to stakeholders for enhanced compliance.
• Carry out detailed customer checks, review data to follow AML and KYC rules, and quickly handle any compliance problems.
• Handle limit checks, updates, and surge control for card and UPI transactions, improve merchant operations and financial results, and keep an eye on high-risk merchants.
• Work with businesses and merchants over calls to understand their business, and help them join the Acquiring portfolio.

• Carried out thorough checks to confirm customer identity and evaluate risks in financial transactions.
• Checked and reviewed customer documents to follow AML and KYC rules, and meet local and international standards.
• Any transaction, or group of transactions, that seems unusual will raise a red flag and be investigated.
• Carried out extra checks on high-risk clients and transactions to ensure they follow international financial rules.
• Investigated the owners of companies and traced the origins of funds in important accounts.
• Created clear risk reports for senior management to help with decisions, and reduce regulatory risks.
• Investigate account takeovers (ATOs) and recover accounts by following the standard procedures.
• Investigate credit card fraud cases involving transactions between $50 and $250, or more.
• Compiled a detailed report of the investigation's main points to share with the client.
• Collect evidence, such as recordings, written statements, financial papers, and audio files, to review.
• Carefully interview witnesses, asking the right questions to get important information about each case.
• Reviewed large data sets to spot fraud and unusual actions, and reached out to customers to alert them and limit losses.
• Examined suspicious reports and transactions to detect fraud, and carried out fast, detailed investigations on flagged cases.

• Transcribed audio files and verified transcription accuracy for audio and video content.
• Reviewed audio and video files, marking specific segments with relevant information.
• Conducted manual testing of Alexa using reference audio files.
• Compared goal-setting rates between Alexa and Google Home.
• Executed end-to-end business workflow testing with various test data combinations.
• Maintained 100% quality in production while mentoring new team members.
• Managed daily reports to ensure quality and address team challenges.
• Delivered commitments by consistently meeting project deadlines.