DEEPIKA MAISTRY
HR
Dombivali East
Summary
Experienced and dedicated professional with a robust 17-year career. Specializing in HR operations for the past 14 years, recognized as a Team Lead and Subject Matter Expert. Adept at implementing HR processes with extensive expertise in reporting, performance management, employee engagement, and organizational management. Proven track record as a motivated Team Leader with over 4 years of hands-on experience. Strong communicator with exceptional interpersonal, influencing, training, and negotiating skills. Able to excel under pressure and deliver results within tight deadlines.
Overview
17
17
years of professional experience
1
1
Language
Work History
Team Lead – HR Operations
Clariant India Pvt Ltd
04.2019 - 06.2024
- Led team of 5, establishing clear goals, objectives, and deadlines.
- Delivered HR consulting services to business and strategic units.
- Partnered with HR and business leaders to determine reporting requirements for people initiatives.
- Partnered with HR teams and internal stakeholders to execute organization-wide HR initiatives.
- Fostered positive work atmosphere through active engagement as a collaborative team member
- Demonstrated dedication to optimizing HR processes via innovative strategies.
- Collaborated with Robotics team to enhance operational workflows.
- Oversaw India HR operations, EWAP, POSH, and vendor relations.
- Oversaw progress to confirm background checks adhered to deadlines.
- Designed and implemented welcome materials for incoming staff.
- Partnered with management to analyze insights from exit interviews.
- Partnered with Business Head and Talent Management team to spearhead IT HUB setup project.
- Managed transition of HR operations throughout APAC region.
- Oversaw global HR processes encompassing new hire integration, performance management, and international assignments for 19,000 employees worldwide.
- Developed comprehensive SOPs, work instructions, and process maps in compliance with GBS guidelines.
- Managed Master Data for 19,000 global employees utilizing SAP and Success Factors.
- Developed dashboard for SLA and KPI analysis
- Executed thorough analysis to guarantee precise comprehension of stakeholder needs.
- Conveyed detailed requirements to Process Design and Development teams for seamless project execution.
Senior HR Associate (SME)
Jardine Lloyd Thompson
12.2014 - 11.2018
- Successfully transitioned HR processes for Australia, enhancing operational efficiency. Implemented streamlined HR workflows to improve service delivery. Developed training materials to facilitate smooth adoption of new HR processes. Collaborated with stakeholders to ensure alignment with organizational goals.
- Collaborated with HR Business Partners in Australia to assess business needs
- Transition HRSS process to Australia, ensuring seamless migration
- Communicate daily migration progress to senior management team
- Consistently revising HR Policy & Procedures Manual alongside Field Manuals
- Oversaw effectiveness of HR systems and processes
- Developed Standard Operating Procedure (SOP) for process pre-stabilization and post-stabilization
- Effectively migrated US HRSS process (Hire to Termination/Retirement) to virtual platform
- Talent Acquisition
- Oversee recruitment life-cycle to source top talent from diverse channels following identification of manpower needs for new and existing departments.
- Develop and implement effective sourcing strategy utilizing successful techniques to identify high-quality, diverse candidate pool in efficient, cost-effective manner
- Orchestrating comprehensive recruitment tasks encompassing sourcing, screening, selection, and appointment
- Conducting induction for new hires
- Updating all new employee information in HRMS
- Overseeing comprehensive Life Cycle Process
- Generated payroll numbers for new employees efficiently. Issued offer letters to selected candidates promptly. Prepared contract letters ensuring compliance with company standards.
- Managed benefits program, including maternity and paternity leave policies. Administered child care vouchers to support employee families. Oversaw allowances to enhance employee satisfaction and retention.
- Maintained leave entitlements and absence records to ensure compliance. Tracked reasons for absences to identify patterns and improve processes. Monitored absence data to support employee well-being initiatives.
- Tracking promotions, probations, confirmations on salary adjustments and responding accordingly
- Managed internal transfers to ensure optimal organizational alignment. Executed structure changes to enhance operational efficiency. Maintained status changes for accurate representation of team dynamics.
- Voluntary and Involuntary Terminations: issuing appropriate correspondence to employee
- Conducted exit interviews to gather feedback and insights from departing employees. Facilitated exit formalities to ensure compliance with company policies and procedures.
- Facilitating biweekly meetings with senior stakeholders in Australia to provide progress updates
- Evaluating and Verifying vital processes
- Strategic Planning and Organization:
- Optimizes working hours and workload management
- Tackles tasks in a logical, disciplined, and organized manner
- Performance Optimization
- Clarifying appraisal procedure for employees
- Resolving all troubleshooting inquiries from employees during appraisal period
- Engage with managers to confirm initiation of appraisals within teams
- Closing appraisals on schedule
- Facilitated stakeholder engagement to align project goals and expectations. Managed escalation processes to resolve issues efficiently and maintain project momentum.
- Facilitating prompt responses to all escalations
- Collaborated with international clients to deliver effective solutions that streamline processes
- Conducted fortnightly and weekly calls with stakeholders to address BAU and escalations.
- Assesses and analyzes risks effectively
- maintaining current knowledge and expertise relevant to industry
- Facilitating effective communication of updates to team members
- Distribute monthly reports to Team Manager and Senior Manager regarding ongoing team training
- Training Process Optimization
- Developed training programs for knowledge transfer and competency enhancement. Conducted process training to ensure team proficiency. Designed comprehensive competency plans to support skill development.
- Coaching associates from non-HR backgrounds.
- Proposed diverse process improvement strategies to clients.
- Developed Standard Operating Procedure (SOP) for pre-stabilization and post-stabilization processes.
Process Specialist (SME)
Infosys BPO Ltd
10.2013 - 09.2014
- Managed Human Resource Business Service operations efficiently. Drafted letters of offer and essential documentation for clients and employees. Coordinated all HR documentation to ensure compliance with regulations. Streamlined processes for document preparation and distribution.
- Executed calculation of time cards for US and Australia clients. Processed weekly and monthly payroll to ensure timely payments. Managed document processing to maintain accurate records. Computed payroll adjustments to reflect changes in employee status.
- Updated W4 forms for new hires and rehired employees. Created employee payroll records for Australia and US personnel.
- Overseeing master data management for wages and salaried employees within SAP for Australian workforce.
- Ensuring all time-sensitive activities completed prior to EFT and retro pay.
- Guaranteeing accurate and timely wage payments as part of finance department team
Advanced Team Member
AON Hewitt Pvt Ltd
06.2010 - 10.2013
- Managing Payroll Phase I & II – Master Data (Workforce Administration).
- Facilitate staff salary payments (permanent & temporary) through computerized payroll system.
- Execute intricate and specialized tasks pertaining to payroll preparation, processing, and maintenance.
- Calculated time cards and processed weekly and monthly payroll efficiently. Managed document processing and maintained accurate records. Compiled time sheets and computed necessary payroll adjustments promptly.
- Handling leave requests (maternity, short-term disability, legal holiday pay)
Executive-CSD
AIRCEL Ltd
01.2009 - 05.2010
- Updated Management Information System to enhance data accessibility and accuracy. Generated various reports from MIS for management review and decision-making. Maintained database for inward and outward stock to ensure accurate inventory tracking.
- Managing account and coordinating with bank executives.
- Preparing account-related correspondence, generating invoices and bills etc.
- Engage in planning and designing innovative methods to enhance system efficiency.
- Maintaining cash flow, material records, and order management for pending bills and cheque-related issues.
Executive-CSD
NATIONAL COMMODITIES & DERIVATIVES EXCHANGE LTD
07.2008 - 12.2008
- Delivering comprehensive services across all facets of trading.
- Delivering solutions for technical challenges in trading
- Managing Accounts & Coordinating with Bank Executives.
- Drafting reminder letters for traders.
- Guiding members on new trading membership.
Executive
VODAFONE ESSAR Ltd
05.2007 - 05.2008
- Executing prepaid and postpaid sales, managing helpdesk for customer inquiries
- Achieved promotion from Retention Executive to Retention Senior Executive for outstanding performance. Developed and implemented strategies to enhance customer retention rates. Analyzed customer feedback to identify areas for improvement in service delivery. Collaborated with cross-functional teams to address customer concerns effectively. Trained new team members on retention best practices and procedures. Monitored retention metrics to assess program effectiveness and drive improvements. Cultivated strong relationships with customers to foster loyalty and satisfaction.
- From July 2008 to December 2008.
- Addressing churn-related challenges.
- Resolved customer queries to enhance satisfaction and retention. Addressed account-related issues to maintain customer loyalty.
Education
Master Business Administration - HR
ICFAI University
Bachelor of Commerce - undefined
Board of Maharashtra
Higher Secondary School Certificate Exam - undefined
Board of Maharashtra
High School Certificate Exam - undefined
Board of Maharashtra
Skills
worked on SAP HCM, Success Factors, Oracle, PeopleSoft Applications
MS Office (Word, Excel, PowerPoint, Visio)
Certification
Best Team Lead Jan 2022 Clariant India Pvt Ltd
References
Available on request
CORE COMPETENCIES
- HR Employee Lifecycle Management (Hire to Termination/ Retirement)/Personnel Administration
- Reports
- Policies & Procedures manual
- Compensation & Benefits
- Quality checks/audits activities
- Conducting Interviews
- Employee Engagement
- People Management & team building
- Business Process Mapping
- Transition
- Business Call
- Master Data Management
- Governance Deck
- Organization Management
- Performance Management
- Vendor Management
- Recruitment
- Escalation Management
- Stakeholder Management.
PROFESSIONAL QUALIFICATION
- ICFAI University Advanced Diploma in Business Management from ICFAI University
- ICFAI University Diploma in Business Management from ICFAI University
- Frankfinn Institute of Air Hostess Training Diploma in Aviation, Hospitality & Travel Management
Timeline
Team Lead – HR Operations
Clariant India Pvt Ltd
04.2019 - 06.2024
Senior HR Associate (SME)
Jardine Lloyd Thompson
12.2014 - 11.2018
Process Specialist (SME)
Infosys BPO Ltd
10.2013 - 09.2014
Advanced Team Member
AON Hewitt Pvt Ltd
06.2010 - 10.2013
Executive-CSD
AIRCEL Ltd
01.2009 - 05.2010
Executive-CSD
NATIONAL COMMODITIES & DERIVATIVES EXCHANGE LTD
07.2008 - 12.2008
Executive
VODAFONE ESSAR Ltd
05.2007 - 05.2008
Master Business Administration - HR
ICFAI University
Bachelor of Commerce - undefined
Board of Maharashtra
Higher Secondary School Certificate Exam - undefined
Board of Maharashtra
High School Certificate Exam - undefined
Board of Maharashtra