Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deepika Murugesan

IT Helpdesk
Thiruvallur

Summary

Am pursuing Data science course with Intellipaat and I have completed MSSQL projects..

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

IT Helpdesk

Net Access India Limited
Chennai
08.2014 - 03.2017
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Technical Support Engineer

Inknowtek Private Limited
Chennai
07.2013 - 08.2014
  • Served as primary point of contact for support relating to owned solutions and products.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

IT Helpdesk

Polaris India Limited
Thiruvallur
02.2012 - 05.2013
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Education

BE-Biomedical - Biomedical Engineering

Z. K. M. Higher Secondary School
Bodinayakanur
03.2007 - 01.2012

Skills

Support Ticket System Management

Technical Support Triage

Remote System Analysis

Network Infrastructure Monitoring

Timeline

IT Helpdesk

Net Access India Limited
08.2014 - 03.2017

Technical Support Engineer

Inknowtek Private Limited
07.2013 - 08.2014

IT Helpdesk

Polaris India Limited
02.2012 - 05.2013

BE-Biomedical - Biomedical Engineering

Z. K. M. Higher Secondary School
03.2007 - 01.2012
Deepika Murugesan IT Helpdesk