DEEPIKA N
Senior associate customer care
Hyderabad
Summary
To work in a globally competitive environment, where I can utilize my skills and experience and give a satisfactory service to the customer.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
4
4
Languages
Work History
DELL INTERNATIONAL
05.2021 - Current
- Answering all incoming customer calls in a professional and efficient manner.
- Educate the customer on our products and services.
- Utilizing every opportunity to generate sales.
- Update relevant information in the data base.
- Received many customer compliments for the best service provided.
- Was recognized and awarded as a Best Customer Service Representative.
SYNCHRONY FINANCIAL
11.2020 - 01.2021
- Answering all incoming customer calls in a professional and efficient manner.
- Educate the customer on our products and services.
- Utilizing every opportunity to generate sales.
- Update relevant information in the data base.
- Received many customer compliments for the best service provided.
- Was recognized and awarded as a Best Customer Service Representative.
SITEL
07.2019 - 11.2020
- Answering all incoming customer calls in a professional and efficient manner.
- Educate the customer on our products and services.
- Utilizing every opportunity to generate sales.
- Update relevant information in the data base.
- Received many customer compliments for the best service provided.
- Was recognized and awarded as a Best Customer Service Representative.
Cabin Crew Member
Indigo Airlines
05.2016 - 01.2019
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Education
Intermediate - CEC
Bhavans Junior College
School - SSC Board
St. Josephs High School
BBA - HR And Management
Amity University
New Delhi, India 04.2001 -
Skills
- Hard working
- Quick Learner
Microsoft office
Problem-solving
Flexible and adaptable
Excellent communication
Interests
Animal Care
Music
Reading Book
Gardening
Rewards And Recognition
- Received many customer compliments for the best service provided.
- Was recognized and awarded as a Best Customer Service Representative.
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: B. NITHIYANAND
- Date of Birth: 10/25/95
- Gender: Female
- Nationality: Indian
- Religion: Christian
Timeline
DELL INTERNATIONAL
05.2021 - Current
SYNCHRONY FINANCIAL
11.2020 - 01.2021
SITEL
07.2019 - 11.2020
Cabin Crew Member
Indigo Airlines
05.2016 - 01.2019
BBA - HR And Management
Amity University
04.2001 -
School - SSC Board
St. Josephs High School
Intermediate - CEC
Bhavans Junior College
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