Deepika Narsihani
Indore
Summary
Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
4
4
years of professional experience
Work History
Operations Manager
Chandni Enterprises
Indore
08.2023 - 11.2024
- Managing day to day activities.
- Managing purchases, logistics and supply
- Coordinating projects and initiatives
- Budgeting and cost control
- Implementing new technologies
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
Customer Relationship Officer
Amazon
Indore
05.2021 - 02.2023
- Addressed complex customer complaints transferred by the team, skilfully solving in an efficient and effective manner to maintain customer satisfaction.
- Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate products.
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
Education
BBA - Business Management
DEVI AHILYA VISHWAVIDHYALAYA
INDORE04-2017
Skills
- Conflict resolution
- Operational support
- Quick thinker
- Decision making
- Public relations strategies
- Strategic planning
- Supply chain coordination
- Outstanding customer service
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Operations Manager
Chandni Enterprises
08.2023 - 11.2024
Customer Relationship Officer
Amazon
05.2021 - 02.2023
BBA - Business Management
DEVI AHILYA VISHWAVIDHYALAYA