DEEPIKA OJHA
Gurgaon
Summary
Results-driven Customer Service Associate with 5+ years of experience delivering efficient and empathetic customer support. Skilled in customer relationship management, upselling, and team collaboration, with a strong focus on meeting performance targets, maintaining quality standards, and enhancing customer satisfaction.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Senior Customer Service Representative
Concentrix
Gurugram
2026.02 - Current
- Engaged high-value card members, resolving credit card queries and concerns to enhance customer satisfaction and loyalty.
- Achieved Service Level Agreements (SLAs), performance metrics, and targets while delivering consistent customer service and quality.
- Recognized as a top performer for multiple consecutive months by consistently achieving performance goals and maintaining strong customer satisfaction scores.
- Facilitated onboarding of new joiners, clarifying process requirements and fostering performance improvement across multiple batches.
Customer Service Representative
TaskUs
Gurugram
2022.08 - 2025.12
- Guided customers in interpreting vehicle report findings and facilitated resolution processes, enhancing their understanding and satisfaction.
- Delivered timely updates and clear communication to customers, ensuring high satisfaction and trust.
- Successfully transitioned to a different process and worked on the YETI account, managing customer interactions for product inquiries, product-related concerns, and account-related information while maintaining service quality standards.
Customer Service Representative
Teleperformance
Gurgaon
2022.03 - 2022.07
- Provided customer support for Comcast services including cable TV, mobile, internet (Wi-Fi), and billing-related inquiries.
- Educated customers on special pricing opportunities and offerings, enhancing customer awareness and satisfaction.
- Handled service activations, plan upgrades/downgrades, and equipment returns/exchanges, ensuring seamless customer experiences.
Customer Service Representative
Concentrix
Gurgaon
2021.07 - 2022.01
- Ensured full compliance with Amazon policies while delivering high-quality service in a fast-paced, performance-driven environment.
- Handled refund requests, replacements, and escalations with accuracy, ensuring compliance with Amazon policies.
- Adhered to store policies and procedures, minimising errors and improving customer service quality.
Education
B.com -
University Of Delhi
Delhi 2021.07 - 2024.07
Intermediate schooling -
Army Public School
Dehradun 2017.04 - 2019.03
Skills
- Customer-focused approach
- Interpersonal communication
- Team collaboration
- Conflict resolution
- Emotional intelligence
- Stress management
- Adaptability skills
- Time management and organization
Timeline
Senior Customer Service Representative
Concentrix
2026.02 - Current
Customer Service Representative
TaskUs
2022.08 - 2025.12
Customer Service Representative
Teleperformance
2022.03 - 2022.07
B.com -
University Of Delhi
2021.07 - 2024.07
Customer Service Representative
Concentrix
2021.07 - 2022.01
Intermediate schooling -
Army Public School
2017.04 - 2019.03