Deepika Pal

• Mentored new hires to improve their understanding of processes and increase efficiency.
• Provided guidance and support to associates to enhance their performance and quality of work.
• Implemented strategies to help associates improve their scores and overall performance.
• Collaborated with team members to identify areas for improvement and develop action plans.
• Demonstrated strong communication skills to effectively convey information and provide feedback.
• Communicated with Amazon sellers to address inquiries and concerns related to account management.
• Facilitated communication with sellers regarding orders, payments, reimbursements, fulfillment center operations, and shipments.
• Utilized Excel sheets and Quip for data management
  Developed expertise in M@, FBA, and ILAC
  Demonstrated strong business acumen and customer service skills
• Collaborated with Merchant Investigations and Payments teams to resolve seller issues

• Implemented engaging teaching methods to help students appreciate the Spanish language
• Facilitated students in developing their research, writing, and speaking skills
• Familiar with the curriculum of cbse and icse up to class 10
• Created a supportive learning environment to enhance student learning and participation.

• Addressed chronic system issues to improve operational efficiency
• Provided process improvements to enhance customer experience
• Developed internal documentation for team reference
• Contributed to a collaborative team environment
• Adhered to service level agreements for phone and email cases
• Possess a strong record of customer focus for exceptional service delivery

Core and Catalog

• Providing exceptional support to Spanish-speaking customers via email
• Demonstrating end-to-end ownership of every seller interaction
• Proactively problem-solving for vendors
• Assisting new vendors with onboarding on the platform
• Handling queries related to website, images, videos, data, and vendor accounts
• Utilizing time-management skills and working independently
• Maintaining up-to-date knowledge of products and services
• Focusing on customer satisfaction and loyalty
• Conducting product and service-related research
• Achieving acceptable performance metrics such as quality, productivity, and first contact resolution

Finops

• Collaborated with cash application team to ensure timely and accurate application of payments
• Maintained up-to-date accounts receivable records to track aging, credits, collections, and uncollected amounts
• Supported Vendor with Service & Billing to resolve customer disputes and enable timely collections
• Assisted in streamlining and improving the accounts receivable process by identifying areas of improvement
• Guided new associates in the process and provided training in a positive and growing environment
• Identified and cleared miscellaneous differences in accounts receivable records

• Reviewed and audited policies in Spanish language
• Calculated policy values
• Evaluated policy amounts using company data
• Analyzed policy compliance with company standards
• Identified discrepancies in policy documentation
• Communicated audit findings to relevant stakeholders.

• Conducted quality analysis of messages and emails to build datasets for machine learning models
• Categorized, translated, and labeled data based on predefined set of guidelines
• Collaborated with team members to ensure accuracy and consistency in data labeling
• Identified and resolved discrepancies in data labeling
• Participated in training sessions to improve data labeling skills
• Communicated effectively with team members to discuss data labeling guidelines and best practices.

• Facilitated engaging and interactive Spanish lessons to enhance students' language skills
• Implemented various teaching strategies to accommodate different learning styles
• Created and graded assignments to assess students' progress
• Provided feedback and guidance to students to improve their research, writing, and speaking abilities
• Collaborated with colleagues to develop curriculum and enhance teaching methods.