Team Leader
Shree Business Solutions
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Resolved complex customer enquiries, disputes and complaints.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Trained and supervised team to deliver on sales targets.
- Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction
