DEEPIKA ROY
Store Manager And Retail Sales Associate
Mumbai
Summary
Dynamic and results-driven Store Manager with extensive experience in retail management, dedicated to exceeding sales goals and enhancing operational efficiency. Expertise includes training employees in exceptional customer service and sales techniques, fostering a culture of excellence that drives customer loyalty. Proven ability to leverage financial and marketing insights for strategic purchasing and merchandising decisions while optimizing policies to effectively address concerns. A high-energy leader committed to maintaining staff satisfaction through consistent standards and strong relationship-building skills, ensuring a motivated team focused on achieving performance targets.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Store Manager
Okhai
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- . Managing overall inventory and sales of the store.
- Doing Visual merchandising for the store in an eye catching manner.
- Maintaining store Expenses and same reporting to Sales head .
- Maintaining Customer service and Sales as per Okhai standards and norms.
- Timely submitting the Monthly sales report to Sales head and constantly monitoring for growth compare to the last month and Year .
- Taking care to have sufficeint inventory and selection of partner product for store .
Store Manager Vanheusen Intimate
Aditya Birla Fashion & Retail Ltd
04.2023 - Current
- Handling two stores of different locations
- Responsible for overall store operation (management of staff roster, hiring, training), store sales, visual merchandising, maintenance, inventory, banking
- Responsible for sales reports, high customer service, and handling escalations
- Responsible for maintaining store expenses
Assistant Store Manager
Maple Digital Technology International Pvt Ltd
09.2017 - 03.2023
- Responsible for store operation in absence of manager
- RACI-Seed Champ and TPA Champ
- Responsible for Cashier /Commercial management in absence of cashier
- Responsible for overall store & process management
- Logistic handling, commercial activities of store handling
- Responsible to Achieve Store Target & Own Target
- Maintain Customer Details and Do Follow ups
- Maintain Apple Experience According to Apple International Norms for Audit Responsible for Maintaining Store as per Apple International
Senior Team Member of Customer
Shoppersstop Ltd. (Rcity Mall)
03.2013 - 09.2017
- Responsible for Customer Complain and Queries
- Reporting to Retail Operation Manager
- Responsible for Day to Day Management of Customer Service Desk
- Managing Stock Level of Membership Card Brochures and Gift Cards
- Making Key Decision about Stock Control
- Handling Exchange issues Credit note and Sales of Gift Vouchers
- Focuses on the Enrolments Target
Cashier
Shoppersstop Ltd. (Rcity Mall)
12.2011 - 09.2017
- Managing Stock and processes lime Return to Vendor (RTV)
- Responsibilities for the achievement of allotted Department Targets
- Managed a team of 10+ front line staff in
- Responsible for staff scheduling and punctuality
- Assisting customer during their shopping
- Visual Merchandising of product in department
- Adhering daily global count & perpetual inventory count system process (PICS)
Education
MBA - Supply chain management
04-2023
Bachelor Of Commerce - undefined
Skills
Effective communication
Advanced Excel proficiency
Customer service leadership
Workforce development
Retail merchandising
Team building
Inventory control in retail
Retail store management
Operational efficiency management
Operational management
Effective multitasking
Sales performance analysis
Accomplishments
- WON BEST SALES EXECUTIVE AWARD AND PROMOTED AS CASHIER.
- ACHIEVED THE HIGHEST NUMBER OF ENROLMENT OF FIRST CITIZEN MEMBER AND GOT PROMOTED AS A CUSTOMER CARE DESK MEMBER.
- REWARDED AS BEST SERVICE STAR TWICE.
- BECAME TPA CHAMP IN MAPLE.
- WORKED AS ALL ROUNDER IN MAPLE.
- PROMOTED TO SENIOR EXPERIENCE CONSULTANT
Timeline
Store Manager - Okhai
01.2024 - Current
Store Manager Vanheusen Intimate - Aditya Birla Fashion & Retail Ltd
04.2023 - Current
Assistant Store Manager - Maple Digital Technology International Pvt Ltd
09.2017 - 03.2023
Senior Team Member of Customer - Shoppersstop Ltd. (Rcity Mall)
03.2013 - 09.2017
Cashier - Shoppersstop Ltd. (Rcity Mall)
12.2011 - 09.2017
MUMBAI UNIVERSITY - Bachelor Of Commerce,
Arunodaya University - MBA, Supply chain management