DEEPIKA ROY
Store Manager And Retail Sales Associate
Mumbai
Summary
Dynamic and results-driven Store Manager with extensive experience in retail management, dedicated to exceeding sales goals and enhancing operational efficiency. Expertise includes training employees in exceptional customer service and sales techniques, fostering a culture of excellence that drives customer loyalty. Proven ability to leverage financial and marketing insights for strategic purchasing and merchandising decisions while optimizing policies to effectively address concerns. A high-energy leader committed to maintaining staff satisfaction through consistent standards and strong relationship-building skills, ensuring a motivated team focused on achieving performance targets.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Store Manager
Okhai
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- . Managing overall inventory and sales of the store.
- Doing Visual merchandising for the store in an eye catching manner.
- Maintaining store Expenses and same reporting to Sales head .
- Maintaining Customer service and Sales as per Okhai standards and norms.
- Timely submitting the Monthly sales report to Sales head and constantly monitoring for growth compare to the last month and Year .
- Taking care to have sufficeint inventory and selection of partner product for store .
Store Manager Vanheusen Intimate
Aditya Birla Fashion & Retail Ltd
04.2023 - Current
- Handling two stores of different locations
- Responsible for overall store operation (management of staff roster, hiring, training), store sales, visual merchandising, maintenance, inventory, banking
- Responsible for sales reports, high customer service, and handling escalations
- Responsible for maintaining store expenses
Assistant Store Manager
Maple Digital Technology International Pvt Ltd
09.2017 - 03.2023
- Responsible for store operation in absence of manager
- RACI-Seed Champ and TPA Champ
- Responsible for Cashier /Commercial management in absence of cashier
- Responsible for overall store & process management
- Logistic handling, commercial activities of store handling
- Responsible to Achieve Store Target & Own Target
- Maintain Customer Details and Do Follow ups
- Maintain Apple Experience According to Apple International Norms for Audit Responsible for Maintaining Store as per Apple International
Senior Team Member of Customer
Shoppersstop Ltd. (Rcity Mall)
03.2013 - 09.2017
- Responsible for Customer Complain and Queries
- Reporting to Retail Operation Manager
- Responsible for Day to Day Management of Customer Service Desk
- Managing Stock Level of Membership Card Brochures and Gift Cards
- Making Key Decision about Stock Control
- Handling Exchange issues Credit note and Sales of Gift Vouchers
- Focuses on the Enrolments Target
Cashier
Shoppersstop Ltd. (Rcity Mall)
12.2011 - 09.2017
- Managing Stock and processes lime Return to Vendor (RTV)
- Responsibilities for the achievement of allotted Department Targets
- Managed a team of 10+ front line staff in
- Responsible for staff scheduling and punctuality
- Assisting customer during their shopping
- Visual Merchandising of product in department
- Adhering daily global count & perpetual inventory count system process (PICS)
Education
MBA - Supply chain management
04-2023
Bachelor Of Commerce - undefined
Skills
Effective communication
Accomplishments
- WON BEST SALES EXECUTIVE AWARD AND PROMOTED AS CASHIER.
- ACHIEVED THE HIGHEST NUMBER OF ENROLMENT OF FIRST CITIZEN MEMBER AND GOT PROMOTED AS A CUSTOMER CARE DESK MEMBER.
- REWARDED AS BEST SERVICE STAR TWICE.
- BECAME TPA CHAMP IN MAPLE.
- WORKED AS ALL ROUNDER IN MAPLE.
- PROMOTED TO SENIOR EXPERIENCE CONSULTANT
Timeline
Store Manager - Okhai
01.2024 - Current
Store Manager Vanheusen Intimate - Aditya Birla Fashion & Retail Ltd
04.2023 - Current
Assistant Store Manager - Maple Digital Technology International Pvt Ltd
09.2017 - 03.2023
Senior Team Member of Customer - Shoppersstop Ltd. (Rcity Mall)
03.2013 - 09.2017
Cashier - Shoppersstop Ltd. (Rcity Mall)
12.2011 - 09.2017
MUMBAI UNIVERSITY - Bachelor Of Commerce,
Arunodaya University - MBA, Supply chain management