Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Deepika RR

Chennai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Administrator

Highline Studio Production Pvt Ltd
02.2024 - Current
  • Maintained personnel records and updated internal databases to support document management.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
  • Implemented customer feedback system, leading to improved service delivery and customer satisfaction.

Desktop Support Engineer

3i Infotech (HPCL)
12.2022 - 01.2024
  • Removing malware, ransomware, and other threats from laptops and desktop systems.
  • Relocating and configure desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Identified scope of problem and provided operational and technical assistance to remedy.
  • Monitored system performance to maintain system integrity.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
  • Configured hardware, devices, and software to set up work stations for employees

Payroll Assistant

Southern Group Under (HPCL)
02.2021 - 12.2022
  • Processed new hire paperwork and documents.
  • Updated employee files with new details such as changes in address or salary levels.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
  • Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
  • Tracked employee vacation, sick and personal time.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Processed manual checks for employees in accordance with company policies.

Senior Associate

Kun Hyundai Private Ltd
03.2019 - 02.2021
  • Ensure that all necessary paperwork for vehicle purchases, leases, and services is completed accurately and efficiently.
  • Help customers with documentation related to insurance, registration, and financing.
  • Follow up with customers after vehicle purchases or service appointments to ensure satisfaction.
  • Collect feedback and reviews from customers to assess and improve the customer experience.
  • Address and resolve customer complaints and issues in a timely and satisfactory manner.
  • Escalate complex or unresolved problems to higher management when necessary.
  • Maintain accurate customer databases with updated contact information and service history.

Senior Customer Service Representative

Gati kwe Logistics
04.2017 - 02.2019
  • Addressing client queries related to shipments, tracking, and delivery times.
  • Resolving issues such as delays, damages, or lost shipments.
  • Working closely with transportation, warehousing, and customs teams to ensure seamless operations.
  • Handling necessary paperwork for shipments and ensuring compliance with regulations.
  • Building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty.
  • Gathering customer feedback to improve services and processes.

Education

Master of Science - Information Technology

Anna University (Distance Education)

Bachelor of Arts - Computer And Information Sciences

Mahalakshmi Women's College of Arts And Science

High School Diploma -

Thangamani Matriculation Higher Secondary School

Skills

Application installationsundefined

Personal Information

Timeline

Administrator

Highline Studio Production Pvt Ltd
02.2024 - Current

Desktop Support Engineer

3i Infotech (HPCL)
12.2022 - 01.2024

Payroll Assistant

Southern Group Under (HPCL)
02.2021 - 12.2022

Senior Associate

Kun Hyundai Private Ltd
03.2019 - 02.2021

Senior Customer Service Representative

Gati kwe Logistics
04.2017 - 02.2019

Bachelor of Arts - Computer And Information Sciences

Mahalakshmi Women's College of Arts And Science

High School Diploma -

Thangamani Matriculation Higher Secondary School

Master of Science - Information Technology

Anna University (Distance Education)

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Deepika RR