Deepika S
Chennai
Summary
Results-driven healthcare management professional with 9 years and 9 months of experience, including 6 years and 5 months at MIOT International. Currently serving as Senior Manager - Patient Care Excellence, overseeing international patient services across multiple regions, including Maldives, Central Asia, and Africa. Adept at team leadership, patient coordination, grievance handling, compliance, and interdepartmental collaboration to ensure high-quality patient care. Prior experience as a Patient Counselor has strengthened expertise in patient engagement, healthcare awareness, and service excellence.
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
10
10
years of professional experience
Work History
Senior Manager - Patient Care Excellence
MIOT International
Chennai
10.2018 - Current
- Lead the Patient Care Excellence team, ensuring seamless healthcare journeys for international patients.
- Manage patient care processes for regions including Maldives, Central Asia (Tajikistan, Uzbekistan, Kyrgyzstan), and Africa.
- Act as the primary liaison for overseas patients, ensuring smooth coordination from inquiry to post-treatment follow-ups.
- Supervise a team of patient coordinators, administrative staff, and support personnel.
- Conduct regular team meetings to address challenges, discuss updates, and enhance patient care quality.
- Develop strategies to improve patient care processes and ensure service excellence.
- Serve as the main contact for international patients, ensuring their medical and non-medical needs are met.
- Coordinate medical consultations, treatment plans, and documentation with internal departments.
- Provide guidance on treatment options, cost estimates, and pre-arrival procedures.
- Facilitate travel arrangements, accommodation, and local transportation for international patients.
- Ensure smooth scheduling of medical appointments, diagnostic tests, and consultations.
- Assist in the transfer of medical records and required documentation before arrival.
- Guide patients through international billing procedures, cost estimates, and payment processes.
- Coordinate with health ministries, insurance providers, and private healthcare entities for approvals and billing support.
- Provide pre-treatment cost estimates, ensuring transparency in financial planning.
- Maintain records of correspondence with health ministries, Aasandha company, and private insurance providers.
- Ensure proper documentation, including medical records, consent forms, and legal compliance.
- Monitor and oversee the processing of treatment plans and approvals with international authorities.
- Address patient concerns and complaints with professionalism, working with internal teams for quick resolutions.
- Conduct feedback assessments to identify areas for service improvement.
- Implement solutions to enhance the overall patient experience.
- Collaborate with ward in-charges to ensure international patients' medical care and comfort.
- Work closely with the operations team to streamline patient flow and resources.
- Coordinate with the front office team for smooth patient check-ins and administrative support.
Patient Counseling
Dr. Agarwal Eye Hospitals
Chennai
03.2018 - 09.2018
- Provided patients with in-depth explanations about their eye conditions, treatment options, and expected outcomes.
- Counseled patients on the importance of early detection and preventive care for eye health.
- Assisted patients in making informed decisions about their treatment plans and surgical interventions.
- Educated patients about the types of eye surgeries available, including cataract surgery, refractive surgery, and retinal procedures.
- Coordinated with ophthalmologists and surgical teams to schedule surgeries and pre-surgical assessments.
- Managed patient expectations, explaining the surgical process, risks, and post-operative recovery.
- Assisted in admission procedures, ensuring patients were informed about hospital policies and treatment timelines.
- Coordinated patient care across departments, from pre-operative evaluations to post-surgery recovery.
- Ensured smooth discharge planning, including follow-up appointments and necessary post-operative care instructions.
Counselor
M.V. Hospital for Diabetes
Chennai
08.2015 - 09.2018
- Provided counseling to patients on diabetes management, treatment plans, and lifestyle modifications.
- Educated patients on medication adherence and dietary practices.
- Supported patients in understanding their diagnosis and mental well-being.
- Conducted orientation sessions for newly diagnosed patients and their families.
- Organized health awareness programs and workshops on diabetes prevention.
- Collaborated with doctors and dietitians to provide educational resources.
- Led awareness camps in schools, corporate offices, and rural areas.
- Provided free health check-ups and diabetes screening at community events.
- Partnered with NGOs and healthcare organizations to expand patient outreach.
Patient Relation Officer
MIOT International
Chennai
10.2018
- Assisted international patients with medical care coordination and administrative needs.
- Managed patient inquiries, appointments, and travel logistics.
- Ensured smooth communication between medical staff and overseas patients.
- Provided cost estimates and assisted with international billing processes.
- Worked with insurance providers and embassies for approvals and reimbursements.
- Explained treatment expenses to patients and their families for financial transparency.
- Handled patient records, consent forms, and travel documents.
- Ensured compliance with hospital policies and legal documentation requirements.
- Assisted with correspondence between MIOT and international healthcare partners.
Education
B.sc - Psychology
Madras university
M.sc - Counseliing Psychology
Madras university
Skills
- International Patient Coordination
- Healthcare Administration
- Team Leadership & Management
- Interdepartmental Collaboration
- Patient Counseling & Education
- Grievance Handling & Patient Satisfaction
- Billing & Financial Support
- Compliance & Documentation
- Travel & Accommodation Assistance
Languages
- English
- Telugu
- Tamil
- Hindi
Languages
English
Advanced
C1
Tamil
Proficient
C2
Telugu
Intermediate
B1
Hindi
Elementary
A2
Timeline
Senior Manager - Patient Care Excellence
MIOT International
10.2018 - Current
Patient Relation Officer
MIOT International
10.2018
Patient Counseling
Dr. Agarwal Eye Hospitals
03.2018 - 09.2018
Counselor
M.V. Hospital for Diabetes
08.2015 - 09.2018
B.sc - Psychology
Madras university
M.sc - Counseliing Psychology
Madras university