Deepika

1. Responsible for lead generation thru customer or partners.
2. Responsible for Data MIS.
3. Coordinating with the Microsoft team and team leads.
4. Data Reporting to Microsoft Team.
5. Ensuring 100% target achievement (individually & team).
6. Follow ups for escalated cases

7. Conducting PRT's and PCRT's

8. Working with pre sales team on solution designing.

9. On existing accounts doing the upsell.

10. Onboarding new partners on Cloud.

1. Payroll management.
2. Client record management (payment rack etc.).

1. Handling the outbound process of Airtel postpaid and prepaid
2. Proactively offer suggestions/improvements in own areas of operations.
3. Providing feedback to executives.
4. Readiness test on new updates and briefings.
5. Responsible for Data Auditing and CQ online.
6. Handling the team of auditors of Punjab and Haryana process.

1. Handling corporate customer queries.
2. Supporting team for resolving issues.
3. Acting as a supporting TL.
4. Monitoring team productivity.