JIRA
Deepika Sharma
Project Manager
Summary
PMP certified project manager with experience in implementing complex infrastructures for fast-growing startups. Proven record of increasing the company’s market share by managing successful IT and Non IT projects and supervising large teams to meet goals, budgets, and deadlines. Facilitated project-related activities and team meetings, including client reviews and contract negotiations. Committed to meeting all business needs while enhancing the team’s growth and success.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Associate Project Manager
Content Bloom Pvt Ltd
08.2021 - Current
- Manage the entire lifecycle of the project including showing operations success and developing on further iterations.
- Coordinated internal resources and third-party vendors for the flawless execution of multiple projects.
- Demonstrated expertise in conducting important project ceremonies like, daily standups, backlog grooming, retro meetings, reviews etc.
- Ensured timely delivery of all projects within scope and budget.
- Utilized relevant tools and systems to track project/product progress and manage changes and modifications.
- Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management)
- Performed risk management to minimize potential risks and plan contingencies.
- Coordinated closely with the development team to ensure adherence to the project roadmap.
- Maintained clear communication between teams to ensure timely project/product output.
- Prepared reports relevant to the project like, weekly status reports, work breakdown structure, monthly reviews etc.
- Assisting the shared support team in ticket management by triaging tickets and enquiries on time, engaging with internal teams and clients on time, and minimizing escalations by ensuring SLA’s are met.
Project Manager/Account Manager
Cube Reach Technologies, Digital Marketing Agency
06.2020 - 01.2021
- Focusing on the people and the process that make meetings compelling
- Determining strategic communications campaigns that will help further organizational goals
- Working with internal stakeholders, developing, and executing the corporate communications strategy
- Developing KPIs to measure the effectiveness of communication efforts and executing improvement actions
- Assisting in the development and coordination of crisis management, communications plans, and processes
- Assisting in developing strategies, policies, and plans to increase market share and enhance brand image
- Working with managers and business units to determine event budgets and manage expenses within the budget
- Managing corporate communications and supporting public policy work through the development of relevant PR campaign
Account Manager
Home Road Films
02.2019 - 05.2020
- Planned and ideated content strategy and shared it with team members
- Ensured the company gets an on-time solution to any accounts-related problems
- Generated ideas and conceptualized briefs, requirement analysis, and planning
- Prepared the monthly projects profitability sheet and comparison sheet with budgets
- Oversaw the portfolio of assigned clients and liaised between customers and internal teams
- Ensured the product is delivered smoothly as per the client's expectations
- Maintained strong working relationships with the creative team for better campaign deliveries
- Worked with the creative team to bring ideas into the mix, offer suggestions, and learn new technology
- Recognized the client's requirements and created a portfolio based on extensive brief, budget, and planning
- Owned the projects and monitored timelines in the production phase by following the workflow & adhering to SLAs – TAT.
OperationTeam Leader
Geet Infotech Pvt. Ltd
06.2015 - 12.2018
- Managed workforce to encourage teamwork, cooperation, and productivity
- Handled day-to-day inquiries and complaints of both internal and external clients
- Delivered the required information to the clients through different means of communication
- Managed inventories kept detailed records of inventory sales and advised management on orders
- Encouraged team members, communicated team goals, and identified areas for new training or skill checks
- Developed strategies to promote team members’ adherence to company regulations and performance goals.
Lead Quality Analyst
IBM/Concentrix Daksh
01.2010 - 01.2015
- Ensured Quality Assurance is applied independently and neutrally
- Implemented quality control standards for consistent approach and results
- Responsible for the productivity, quality, and overall performance of the projects
- Created dashboards for stakeholders and top management for the process improvement
- Liaised with the quality team to refine agent trainings and coach initiatives to improve efficiency
- Worked on FMEA with Case Management and Quality team to find potential failures in the process.
Education
B.A. (Hons - English
Skills
Project Resource Assessment
Project Brief Design
Resource Utilization Planning
Project Planning Oversight
JIRA and Confluence
Iterative Change Management
Problem-Solving
Attention to Detail
Excellent Communication
Flexible and Adaptable
Teambuilding
Active Listening
Decision-Making
MS Office
Agile
Scrum Master
Budgeting
Cross Functional Team Leadership
Report Development
Quality Management
Planning and Estimation
Stakeholder Management
Feedback Sharing
Result Driven
Software
Confluence
Mondaycom
MS Projects
MS Office
Certification
PMP
Timeline
PMP
01-2023
ISO 9001:2015 Internal Auditor
02-2022
Associate Project Manager - Content Bloom Pvt Ltd
08.2021 - Current
Project Manager/Account Manager - Cube Reach Technologies, Digital Marketing Agency
06.2020 - 01.2021
Account Manager - Home Road Films
02.2019 - 05.2020
OperationTeam Leader - Geet Infotech Pvt. Ltd
06.2015 - 12.2018
Lead Quality Analyst - IBM/Concentrix Daksh
01.2010 - 01.2015
Delhi University - B.A. (Hons, English