Deepika Sharma

Work History

Content Bloom Pvt Ltd

08.2021 - Current

Manage the entire lifecycle of the project including showing operations success and developing on further iterations.
Coordinated internal resources and third-party vendors for the flawless execution of multiple projects.
Demonstrated expertise in conducting important project ceremonies like, daily standups, backlog grooming, retro meetings, reviews etc.
Ensured timely delivery of all projects within scope and budget.
Utilized relevant tools and systems to track project/product progress and manage changes and modifications.
Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management)
Performed risk management to minimize potential risks and plan contingencies.
Coordinated closely with the development team to ensure adherence to the project roadmap.
Maintained clear communication between teams to ensure timely project/product output.
Prepared reports relevant to the project like, weekly status reports, work breakdown structure, monthly reviews etc.
Assisting the shared support team in ticket management by triaging tickets and enquiries on time, engaging with internal teams and clients on time, and minimizing escalations by ensuring SLA’s are met.

Cube Reach Technologies, Digital Marketing Agency

06.2020 - 01.2021

Focusing on the people and the process that make meetings compelling
Determining strategic communications campaigns that will help further organizational goals
Working with internal stakeholders, developing, and executing the corporate communications strategy
Developing KPIs to measure the effectiveness of communication efforts and executing improvement actions
Assisting in the development and coordination of crisis management, communications plans, and processes
Assisting in developing strategies, policies, and plans to increase market share and enhance brand image
Working with managers and business units to determine event budgets and manage expenses within the budget
Managing corporate communications and supporting public policy work through the development of relevant PR campaign

Home Road Films

02.2019 - 05.2020

Planned and ideated content strategy and shared it with team members
Ensured the company gets an on-time solution to any accounts-related problems
Generated ideas and conceptualized briefs, requirement analysis, and planning
Prepared the monthly projects profitability sheet and comparison sheet with budgets
Oversaw the portfolio of assigned clients and liaised between customers and internal teams
Ensured the product is delivered smoothly as per the client's expectations
Maintained strong working relationships with the creative team for better campaign deliveries
Worked with the creative team to bring ideas into the mix, offer suggestions, and learn new technology
Recognized the client's requirements and created a portfolio based on extensive brief, budget, and planning
Owned the projects and monitored timelines in the production phase by following the workflow & adhering to SLAs – TAT.

Geet Infotech Pvt. Ltd

06.2015 - 12.2018

Managed workforce to encourage teamwork, cooperation, and productivity
Handled day-to-day inquiries and complaints of both internal and external clients
Delivered the required information to the clients through different means of communication
Managed inventories kept detailed records of inventory sales and advised management on orders
Encouraged team members, communicated team goals, and identified areas for new training or skill checks
Developed strategies to promote team members’ adherence to company regulations and performance goals.

IBM/Concentrix Daksh

01.2010 - 01.2015

Ensured Quality Assurance is applied independently and neutrally
Implemented quality control standards for consistent approach and results
Responsible for the productivity, quality, and overall performance of the projects
Created dashboards for stakeholders and top management for the process improvement
Liaised with the quality team to refine agent trainings and coach initiatives to improve efficiency
Worked on FMEA with Case Management and Quality team to find potential failures in the process.