DEEPIKA SHARMA

As a highly motivated and results-driven Team Leader in Operations, I possess a strong background in managing and coordinating day-to-day operations, ensuring seamless execution of tasks and the successful achievement of team goals. My expertise lies in team management, optimizing workflows, and implementing effective strategies that enhance productivity and operational efficiency. I bring a collaborative approach to leadership, ensuring clear communication, fostering a positive team environment, and providing ongoing mentorship and support to team members.

Key Skills and Responsibilities:

• Lead and manage a team of operations staff, ensuring the successful execution of daily operations and service delivery.
• Develop, implement, and monitor operational processes and procedures to ensure efficiency and continuous improvement.
• Collaborate with cross-functional teams to achieve operational goals and align with organizational objectives.
• Provide coaching, training, and support to team members, ensuring their professional development and performance.
• Analyze operational performance data and report on key metrics, identifying areas for improvement and cost-saving opportunities.
• Drive team engagement and maintain a high level of morale, contributing to the achievement of team targets.
• Manage and resolve any issues or challenges that arise, demonstrating problem-solving and decision-making capabilities.
• Foster a customer-centric mindset, ensuring a high level of service quality and satisfaction.

In this role, I aim to leverage my leadership, problem-solving, and process optimization skills to drive team performance, streamline operations, and contribute to the overall success of the organization.

• Interact with prospective students and families through various mediums (in-person, phone, email, virtual platforms) to provide information about the institution, its programs, and admission requirements
• Review and evaluate student applications, transcripts, and other admission documents to determine eligibility and suitability for admission
• Assist students in completing application forms, ensuring accuracy and completeness of required documentation
• Provide guidance and support to students regarding academic programs, prerequisites, and career paths offered by the institution
• Address concerns and inquiries from prospective students and families regarding admissions, financial aid, and scholarships
• Maintain accurate records of student interactions, application statuses, and admissions statistics
• Generate reports on admissions trends, conversion rates, and outreach effectiveness for management review

• Interact with prospective students and families through various mediums (in-person, phone, email, virtual platforms) to provide information about the institution, its programs, and admission requirements
• Review and evaluate student applications, transcripts, and other admission documents to determine eligibility and suitability for admission
• Assist students in completing application forms, ensuring accuracy and completeness of required documentation
• Provide guidance and support to students regarding academic programs, prerequisites, and career paths offered by the institution

• Analyze data and industry insights to understand customer needs and market demands
• Initiate and nurture relationships with prospects through various channels such as cold calling, emails, networking, and referrals
• Negotiate terms, pricing, and contracts with clients or partners to secure profitable business deals
• Close sales or partnerships by finalizing agreements and ensuring smooth transitions to relevant teams
• Maintain and nurture relationships with existing clients, ensuring high satisfaction and exploring opportunities for upselling or cross-selling
• Collaborate with internal teams to deliver on commitments and address client needs effectively