Deepika Shrivastava
Summary
Organized and creative professional with 5 years of experience across a broad range of Strategic, Management, Innovations disciplines such as Program Management, CEO Office, Digital transformation, Strategic Initiatives, New Initiatives,& Team handling, Business Intelligence, Business Presentation & Communication, Vendor management and Promotional activities.
Overview
5
5
years of professional experience
Work History
Associate Program Manager
NoBrokerHood
06.2022 - Current
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial and operational concerns by working with internal & external stakeholders.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Devised tools and benchmarks to improve team performance and monitor production.
- Implemented and led meetings, opening up dialog with City operations heads to discuss growth and monthly plan.
- Setting up Calling team process for ensuring quality onboarding of societies and improving nos. & TAT for overall onboarding.
PPROGRAM ASST MANAGER
Bajaj Allianz Life Insurance
09.2021 - 05.2022
- For NLP & Bots practice in that was responsible for end-to-end management of 9 ongoing Projects, ensuring timely execution of each step of these projects and guiding & advising relevant stakeholders as and when required
- Activities included were-
- Guide project owners in Project Planning, Ideation & ensuring proper tracking mechanism for project progress
- Monitoring timely execution of each step for all projects under the practice
- Presenting & Updating progress for each of these projects to CEO in monthly meetings
- Coordinating with Vendor,Project owners(internalstakeholders)&IT as and when critical decisions regarding projects are to be made
- Developed Knowledge Bot- An assistant BOT all kind of information for employees; For ex product info for salesassistant
- Ideation of UI/UX for various projects- Customer 360 (an ICs app), Add to Cart (website page for customers)etc
- Verifying content/communications being sent to customers through BOTs
- Generated Funds from WhatsApp for driving various WhatsApp campaigns with objective of customer engagement, increasing opt-ins & generating lead
- IT PMO, Monitoring Digital Assets & CentralDashboards
- Monitoring all Digital Assets of the company & preparing monthly detailed deck for Digital assets usage shared to CEO & Mancommembers
- Managing existing Dashboards on Qlik sense, ensuring correct dataflow and updation of any change in logics and developing new dashboards for new Digital Assets beinglaunched
- IT PMO for connects & issue resolution for all CEO Officeprojects
- Evaluating new projects for the organization to gain a competitiveedge
BUSINESS STRATEGY ASST MANAGER
SBI LIFE INSURANCE CO. LTD
04.2018 - 09.2021
- Evaluating new projects for the organization to gain a competitiveedge
- Contributing to the existing strategic process & identifying new growthopportunities
- Contributing to the Short, Medium and Long-term strategic roadmap of theorganization
- Managing process/Apps design for assisted sales including UI, Mobility Application andUAT
- Driving the digital transformation and managing the digitalportfolio
- Planning, implementing and managing proposed recommendations andprojects
- Aligning departmental goals, processes and resources with the organizationalstrategy
- Building customer engagement platforms for engaging end customerseffectively
- Evaluating impact of digital initiatives on business channels andprocesses
- Coordinating and liaising with other functions such as Products, IT,Operations,etc
- Achievements
- Integration of a Health and fitness module in the customer engagement mobileapp
- Developed Customer engagement mobile app and strategized 3lakhs+downloads
- Developed and Implemented Client Demography & Digital Adoption Dashboards in Qlicksense & Tableau that provides distributors live updates of various Businessparameters
- Developed and implemented sales enabling mobile app with100%penetration
- Integration of a Health and fitness module in the customer engagement mobileapp
- Successful surveys across customers & distributors with substantial hitrate
- Managed end to end app development process for Need & Suitability analysis ofcustomers.
Education
PGDM/MBA - Marketing
Lal Bahadur Institute of Management
Delhi2018
BBA - Business Administration
DAVV
Indore03.2016
Higher Secondary -
Kendriya Vidyalaya,CBSE Board
Indore03.2013
Skills
- Program management
- Team handling- Coordinators
- Calling team
- Digital Transformation
- Strategic Planning
- Business Presentation and communication
- Mobile app management &UAT
- Strong analytical and problem-solving skills
- Vendor Management and Negotiations
- New Projects &Initiatives
Timeline
Associate Program Manager
NoBrokerHood
06.2022 - Current
PPROGRAM ASST MANAGER
Bajaj Allianz Life Insurance
09.2021 - 05.2022
BUSINESS STRATEGY ASST MANAGER
SBI LIFE INSURANCE CO. LTD
04.2018 - 09.2021
PGDM/MBA - Marketing
Lal Bahadur Institute of Management
BBA - Business Administration
DAVV
Higher Secondary -
Kendriya Vidyalaya,CBSE Board
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