Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Deepika Shukla

Mumbai

Summary

IT professional specializing in Privileged Access Management (PAM) and Asset Management, delivering secure and compliant operations. Proven ability to resolve complex technical challenges efficiently while meeting SLA commitments. Technical Support Engineer with 1.5 years of experience in software and network troubleshooting, demonstrating strong analytical skills and a focus on process improvement. Committed to enhancing customer relationships and contributing to organizational success through effective IT solutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Sectona Technologies Pvt Ltd
Mumbai
05.2024 - Current

Technical Support Engineer with 1.5 years of experience in troubleshooting, incident management, and delivering end-to-end technical assistance. Skilled in resolving software and network issues while ensuring customer satisfaction and SLA compliance.

Key Skills.

  • Incident and Problem Management.
  • Software and Network Troubleshooting.
  • Remote Support & Ticketing Systems (Jira, Salesforce, etc.)
  • Root Cause Analysis and Documentation.
  • IT Infrastructure and Security Best Practices
  • Customer Service and Communication Skills

Reserch and Development Intern

Passion 3D World
Mumbai
06.2023 - 11.2025

Conducted initiatives aimed at process improvement throughout internships.
Utilized strong analytical and critical thinking skills to solve complex challenges.

Education

Bachelor of Science - Computer Science

Nirmala Memorial Foundation College of Com And Sci
Mumbai
06-2024

Some College (No Degree) - Science

Thakur College of Science And Commerce
Mumbai

School -

Holy Angels English High School
Mumbai, India
06-2017

Skills

  • Privileged Access Management (PAM)
  • Presentation preparation
  • Design thinking
  • Work prioritization
  • Critical thinking
  • Incident management
  • Root cause analysis
  • Customer relationship management
  • Log analysis
  • SIEM technologies
  • Security monitoring
  • Linux fundamentals
  • Ticketing Systems: Jira, Salesforce
  • Asset management and user management
  • JIT (Just-in-Time) access management
  • Windows clustering
  • Programming languages: Python, SQL, MongoDB
  • SLA Management

Certification

Certificates
• Introduction to SQL by Simplilearn
• Python with big data by StudySection
• Versant by TNS India Foundation

Affiliations

  • Educated diverse audiences on taxidermy specimens by demonstrating preservation techniques and showcasing local wildlife, thereby enhancing public understanding and appreciation of wildlife conservation
  • Actively volunteered in various events and festivals organized by the college management, and responsibilities included coordinating activities, managing logistics, and ensuring the smooth execution of events

Timeline

Technical Support Engineer

Sectona Technologies Pvt Ltd
05.2024 - Current

Reserch and Development Intern

Passion 3D World
06.2023 - 11.2025

Bachelor of Science - Computer Science

Nirmala Memorial Foundation College of Com And Sci

Some College (No Degree) - Science

Thakur College of Science And Commerce

School -

Holy Angels English High School
Deepika Shukla