IT professional specializing in Privileged Access Management (PAM) and Asset Management, delivering secure and compliant operations. Proven ability to resolve complex technical challenges efficiently while meeting SLA commitments. Technical Support Engineer with 1.5 years of experience in software and network troubleshooting, demonstrating strong analytical skills and a focus on process improvement. Committed to enhancing customer relationships and contributing to organizational success through effective IT solutions.
Technical Support Engineer with 1.5 years of experience in troubleshooting, incident management, and delivering end-to-end technical assistance. Skilled in resolving software and network issues while ensuring customer satisfaction and SLA compliance.
Key Skills.
Conducted initiatives aimed at process improvement throughout internships.
Utilized strong analytical and critical thinking skills to solve complex challenges.
Certificates
• Introduction to SQL by Simplilearn
• Python with big data by StudySection
• Versant by TNS India Foundation