Deepika Soni
Hyderabad
Summary
Dynamic professional with a strong background in education and client services, notably at Prasad High School. Proven ability to create engaging lesson plans and foster student comprehension through hands-on learning. Skilled in MS Office and adept at building relationships, ensuring exceptional service delivery and effective communication.
Overview
7
7
years of professional experience
Work History
Biology Teacher
Prasad High School
08.2014 - 09.2015
- Created engaging lesson plans aligned with state curriculum standards.
- Facilitated hands-on laboratory experiments to improve student comprehension.
- Collaborated with colleagues to incorporate interdisciplinary approaches in science education.
- Assessed student performance using quizzes, tests, and practical evaluations.
- Maintained a safe and organized classroom environment for effective learning.
- Explained proper laboratory techniques to ensure student understanding.
- Developed assignments and assessments to evaluate student progress.
- Utilized diverse teaching methods, including lecture, demonstration, and hands-on activities.
AMC Client Service Support Coordinator
Compact System PVT LTD.
Hyderabad
06.2011 - 08.2014
- Coordinated client services and support across multiple programs and services.
- Developed personalized service plans in collaboration with clients and stakeholders.
- Facilitated communication between clients, providers, and community resources.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Backend Operations Executive
GSL, Hinduja Global Solutions Ltd.
05.2010 - 12.2010
- Managed Airtel back-end operations to enhance overall efficiency.
- Cultivated and strengthened client relationships through effective issue resolution and communication skills.
Telecaller
Fortune Honda
01.2009 - 05.2010
- Generated outbound calls to potential customers to discuss product inquiries.
- Explained vehicle features and pricing options in detail to prospective clients.
- Facilitated test drive and service appointment scheduling for interested customers.
- Documented customer interactions accurately in the CRM system.
- Attended training sessions to boost product knowledge and communication skills.
- Handled incoming calls to address product or service-related issues efficiently.
- Resolved customer complaints swiftly, adhering to established protocols.
Education
Graduate - Biology
N B Science College
HyderabadB.Ed. - Biology
Pujyashree Madhavan College of Education
HyderabadSkills
- Computer applications
- BCA-level computer knowledge
- MS Office
Languages
- Hindi
- Telugu
- English
Other Professional Experience
- Computer Operator cum Office Assistant, DLRL, Kanchanbagh, 07/01/08, 12/31/08
- Telecaller, Fortune Honda, 01/01/09, 05/31/10
- Backend Operations Executive, GSL, Hinduja Global Solutions Ltd., 05/01/10, 12/31/10
- AMC Client Service Support Coordinator, 06/01/11, 08/31/14, Managed AMC services for Compact UPS systems, Sent proposals and follow-up reminders to customers
Career Gap
Planned career break taken for family responsibilities. During this period, I remained connected with education by supporting children in their studies and updating my subject knowledge. I am now fully prepared and committed to resuming my teaching career.
Declaration
I hereby declare that the above-furnished details are valid to the best of my knowledge
Date:
Place: Hyderabad
(M. Deepika Soni)
Timeline
Biology Teacher
Prasad High School
08.2014 - 09.2015
AMC Client Service Support Coordinator
Compact System PVT LTD.
06.2011 - 08.2014
Backend Operations Executive
GSL, Hinduja Global Solutions Ltd.
05.2010 - 12.2010
Telecaller
Fortune Honda
01.2009 - 05.2010
Graduate - Biology
N B Science College
B.Ed. - Biology
Pujyashree Madhavan College of Education