Deepika Srinivasan
Salesforce Administrator And Business Analyst
Bangalore
Summary
Highly dedicated Salesforce professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in Salesforce Adminstration and Business process analysis with over 3 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Salesforce Administrator
Merck KGaA
Bangalore
12.2019 - Current
- Single point of contact for Salesforce users in Life Science - Quality (LS-Q) Organization.
- Responsible for configuration activities for Salesforce.com which includes Sales, Service, Marketing and Communities applications, including new areas of configuration, analyzing and fixing assigned faults, peer-to-peer reviews and testing
- Manage instance to ensure data integrity
- Manage mass imports and exports of data
- Customize Salesforce.com fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards
- Manage operational requests and troubleshoot issues, working with diverse user groups
- Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
- Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization
- Assist by making change recommendations, technology research and assessments to identify Salesforce solutions for best strategic, functional, and technical fit
- Responsible for ongoing Salesforce best practice training and materials to internal departments and new employee orientation
- Responsible for ongoing system functionality, maintenance, accessibility and updates
- Resolves technical issues through debugging, research and investigation
Quality Information Consultant
Merck KGaA
Bangalore
07.2017 - Current
- Handling customer inquiries related to Quality and Regulatory topics such as Elemental impurities, Residual solvents, Dossiers, Letter of Authorization (LOA) requests, Change notification commitments, Quality assurance agreements, Supply chain information, Site assessments, Product quality self assesments, product declaration requests such as Animal origin, BSE/TSE, Melamine, GMO, non-animal testing etc
- Maintaining up-to-date process workflow as a Journalist for Quality and Regulatory such as Supply chain information and Warehouse information
Regulatory Affairs Analyst
Merck KGaA
Bangalore
12.2016 - 06.2017
- Authoring of Material Safety Data Sheets (MSDS) for hazardous and non-hazardous products by classifying the hazardous nature of the products as per the data available in ECHA (European Chemical Agency) and other databases.
- Handling of customer inquiries related to the content of the MSDS such as Storage information, product property information, hazard classification, labelling information, Dangerous goods classification etc
- Training new joiners in the team on authoring MSDS in SAP and Hazard classification as per ECHA and other databases.
Regulatory Affairs Intern
Merck KGaA
Bangalore
04.2016 - 11.2016
- Handling global customer inquiries related to provision of updated MSDS, update of MSDS in SAP system
Content Curator - Web Data Management - Intern
Sigma Aldrich Chemicals Private Limited
Bangalore
11.2015 - 03.2016
- Uploading physical property data of products such as colour, form, appearance, storage temperature, grade, boiling point, melting point, SMILES string in the Sigma Aldrich website (www.sigmaaldrich.com)
- Curating relevant product description and application as per data provided in research papers
Education
Bachelor of Science - Physics, Chemistry, Maths
M.E.S College of Arts, Commerce And Science
Bangalore, India 07.2010 - 07.2013
Master of Science - Organic Chemistry
Visveswarapura College of Science
Bangalore, India 08.2013 - 12.2015
Skills
Excellent Communication
Problem-Solving
Planning and Coordination
Analytical and Critical Thinking
Systems administration
Dependable and Responsible
Certification
Salesforce Adminstrator
Salesforce Adminstrator
TBA
Timeline
Salesforce Adminstrator
06-2022
Salesforce Administrator
Merck KGaA
12.2019 - Current
Quality Information Consultant
Merck KGaA
07.2017 - Current
Regulatory Affairs Analyst
Merck KGaA
12.2016 - 06.2017
Regulatory Affairs Intern
Merck KGaA
04.2016 - 11.2016
Content Curator - Web Data Management - Intern
Sigma Aldrich Chemicals Private Limited
11.2015 - 03.2016
Master of Science - Organic Chemistry
Visveswarapura College of Science
08.2013 - 12.2015
Bachelor of Science - Physics, Chemistry, Maths
M.E.S College of Arts, Commerce And Science
07.2010 - 07.2013