DEEPIKA SRIVASTAVA

• Developed and implemented sales strategies to increase market share.
• Identified and developed new markets for products or services.
• Established relationships with key clients, while maintaining existing customer base.
• Managed daily operations of sales department, including supervision of staff members.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Monitored industry trends and competitor activities to stay ahead of the competition.
• Collaborated with marketing team to create promotional materials for target customers.
• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Conducted regular meetings with the sales team to review goals and objectives.
• Analyzed customer feedback to improve product offerings and services.

and have gained experience with interacting directly with guests to create a great experience from helping them check-in, creating itineraries based on their interests

• Developed and implemented recruitment strategies to attract qualified candidates.
• Identified, screened and interviewed potential employees.
• Conducted background checks and reference checks of prospective employees.
• Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
• Organized orientation sessions for new hires and provided them with onboarding information.
• Maintained employee records in accordance with company policy and applicable legal requirements.
• Developed compensation packages that are competitive yet cost effective for the organization.
• Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.