Deepika Thakur
Zerakpur
Summary
Dynamic customer support professional with a proven ability to enhance service quality and foster positive client relationships. Recognized for exceptional communication and problem-solving skills, adept at managing complex inquiries while maintaining high standards of professionalism. Committed to team collaboration and operational efficiency, consistently streamlining processes to reduce costs and drive organizational success. Seeking to leverage interpersonal skills, effective time management, and a strong work ethic in a full-time role that embraces new challenges.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Revolut
10.2025 - Current
- Providing customer support through live chat, email, and ensuring quick and accurate resolution of issues
- Handling customer queries related to transactions, accounts, payments, and app functionalities
- Ensuring customers feel secure and confident while using the platform
- Investigating and resolving complaints by identifying root causes and offering appropriate solutions
- Collaborating with internal teams (product, compliance, operations) to resolve complex issues
- Maintaining proper documentation and records of customer interactions
- Continuously improving customer experience by sharing feedback and insights with relevant teams
- Adhering to quality standards, KPIs, and regulatory guidelines
- Provided timely assistance to customers via email and live chat channels, ensuring a high level of professionalism at all times.
Customer Support Executive
Teleperformance
02.2021 - 10.2025
- Maintained advanced product knowledge to ensure customers received accurate information.
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
- Guided customers through returns and refund protocol to streamline processes.
- Provided detailed product information to customers to support informed decision-making.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Optimized knowledge base for easier access to information, improving customer self-service options.
- Achieved high customer service ratings consistently by maintaining deep understanding of product offerings.
- Improved customer satisfaction by personalizing support based on customer history and preferences.
Sales Executive
Cascade BuildTech
08.2019 - 01.2021
- Promoted property sales through adverts, open houses and participation in multiple listing services.
- Tele-calling On Data to Generate Potential Clients.
- Promoting Specific Project Through Adverts, Tele-Calling
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Delivered persuasive presentations to key stakeholders, securing buy-in for strategic initiatives.
Education
PGDCA - Computer Application
Goverment College Barsar
Hamirpur, HP01.2018
Bachelor of Science - Zoology
Goverment College Barsar
Hamirpur, HP01.2017
Senior Secondary Education - Medical
G.S.S. Tipper
Hamirpur, HP01.2014
Skills
Return and refund protocol
Languages
.English
.Hindi
.Himachali
.Punjabi
Timeline
Customer Support Specialist
Revolut
10.2025 - Current
Customer Support Executive
Teleperformance
02.2021 - 10.2025
Sales Executive
Cascade BuildTech
08.2019 - 01.2021
Bachelor of Science - Zoology
Goverment College Barsar
Senior Secondary Education - Medical
G.S.S. Tipper
PGDCA - Computer Application
Goverment College Barsar