Deepika Vadla

Payment operations and banking returns, according to the client's needs.

• Resolved discrepancies between the system and manual records.
• Collaborated with other departments to streamline operations and improve efficiency.
• Performed quality assurance checks on all payments prior to returns.
• Processed returns by verifying returned payments against the original payment and updating either of the clients as well.
• Reviewed the client's new payments for accuracy and completeness.
• Assisted with the preparation of reports on operational activities.
• Studying the root cause of payment returns and discrepancies, I provided corrective actions.
• Investigated and resolved variances with inventory records.
• Maintained positive working relationship with fellow staff and management.
• Provided hands-on help for junior staff to gain dashboard experience before handling the cases.

• Managing the end-to-end process of onboarding and offboarding formalities.
• Drafted offer letters for new hires in line with company policy and procedure.
• Updating the data in the Monthly HR Report, Excel Master, and HRIS Software (Keka HR).
• Maintained accurate employee records, tracked leave requests, and ensured effective asset inventory management in alignment with HR operations goals.
• Conducted comprehensive learning needs assessments, identifying skills gaps, and developing targeted training to address deficiencies.
• Conducted exit interviews for departing employees to identify areas for improvement within the organization.
• Communicating the HR policies, organizational events, team activities, and engaging the employees.
• Coordinate with department managers to identify and facilitate workforce needs.
• Managed employee relations issues such as grievances, disciplinary actions and terminations.
• Managed payroll processing activities including time tracking, benefits administration and compensation calculations.
• Addressed harassment allegations, work complaints or other employee concerns.
• Advised management on organizing, preparing or implementing recruiting or retention programs.
• Oversaw background verification processes using Accurate, maintaining adherence to company policies and regulatory requirements.
• Administered performance management programs, including evaluations and feedback processes, to align employee performance with organizational goals.
• Provided operational support for critical HR issues, performed root cause analysis, and managed asset inventory as part of HR administrative responsibilities.