Deepika Vijayan
Senior Project Coordinator
Chennai
Summary
Hardworking Senior Project Coordinator highly effective at contributing to project success with exceptional administrative skills. Talented problem-solver, conflict manager and organizer offering 8 years of progressive Customer service and project management experience.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Senior Project Coordinator
Sales
Chennai
02.2019 - Current
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
- Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
- Drafted and presented operations and delivery policy change proposals to senior leadership.
- Coordinated with finance department to deliver timely billing for milestone events during project development.
- Managed full-cycle project development execution, maintaining strict quality control parameters throughout.
- Facilitated communication between departments to enhance project success.
- Created project tracking database to provide central repository for progress and fault monitoring efforts.
- Identified and adapted to project dependencies, altering strategic prioritization.
- Handled risk management and change management duties on projects with active liability concerns.
- Organized meetings and gathered support materials.
- Administered project management meetings to align support staff priorities with management goals.
Senior Customer Service Executive
Indigo Airline
Chennai
10.2016 - 01.2019
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Conducted surveys to determine customer opinion of products and services.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Handled IROP Situation
Senior Customer Service Executive
Air Costa
Chennai
03.2016 - 09.2016
- Managed timely and effective replacement of damaged or missing products.
- Interacting with customers at any point in their journey and improving their overall in-airport and in-flight experience.
- speaking clearly, listening attentively, and interacting comfortably with airline's passengers and other airline crew.
- Be transparent and educate Customer with their Queries
- Respond quickly to all customer feedback, Build a connection with Customer and provided Hazel free customer service experience
Customer Service Executive
Etihad Airways
Chennai
02.2015 - 02.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Informed customers of upcoming promotions and deals to boost sales.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Fly Air Aviation Academy
Chennai 01.2014 - 01.2015
Skills
Schedule Management
Meeting support
Strategic Alignment
Onboarding Process Design
Project Tracking Database Technology
Reporting skills
Risk management
Project Management
Timeline
Senior Project Coordinator
Sales
02.2019 - Current
Senior Customer Service Executive
Indigo Airline
10.2016 - 01.2019
Senior Customer Service Executive
Air Costa
03.2016 - 09.2016
Customer Service Executive
Etihad Airways
02.2015 - 02.2016
High School Diploma -
Fly Air Aviation Academy
01.2014 - 01.2015