Deepika A Hegde
Mumbai,MH
Summary
- Dynamic Lead Technical Specialist at Philips Healthcare with a proven track record in enhancing technical support processes and optimizing operations.
- Expert in problem-solving and driving significant improvements in customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Technical Specialist
Philips Healthcare
04.2022 - Current
- Led functional teams to enhance technical support processes and optimize the process.
- Evaluated customer feedback to understand the requirement
Software Engineering Associate
Philips Healthcare
04.2018 - 04.2022
- Worked as lead development engineer for E2E and regulatory requirements for one of the largest RIS project in the market.
- Dealt with auditory firms across US, Europe, Oriental Asia markets, etc.
- Managed 39000+ DB's across the globe, working actively 24*7, along with managing the maintenance, upgrade, data pipeline, rollback, mitigation and failover strategies.
Senior Software Engineer
Philips Healthcare
04.2015 - 04.2018
- Worked as SQL Developer for the ISP division of Philips, which is the world 3rd largest enterprise -level RIS suite of products
- Independently handled 30,000+ DB's for all the modalities of the product.
- Developed and maintained ETL packages to ensure seamless data pipeline, integration and replication
Responsible for the failover mitigation, splunk log analysis, telemetry data processing and visualization of corresponding data for the application
Software Engineer
Philips Healthcare
04.2013 - 04.2015
- SQL
Education
Master of Science - Medical Software
Manipal Institute Technology
Manipal, India11-2011
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University (VTU)
Mangalore, India04-2009
Skills
- Expert problem solving
- Innovative thinking
- Business process improvement
- Machine learning
- Amazon Web Service
Certification
Artificial Intelligence And Machine Learning (on-going)
Amazon Web Services
Timeline
Lead Technical Specialist
Philips Healthcare
04.2022 - Current
Software Engineering Associate
Philips Healthcare
04.2018 - 04.2022
Senior Software Engineer
Philips Healthcare
04.2015 - 04.2018
Software Engineer
Philips Healthcare
04.2013 - 04.2015
Master of Science - Medical Software
Manipal Institute Technology
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University (VTU)
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