Deepika LNU
CHANDIGARH
Summary
Dynamic Customs Service Agent with Qatar Airways, skilled in Amadeus reservation systems and customer service excellence. Proven track record in enhancing customer experience and loyalty through strategic policy development and operational efficiency, resulting in reduced wait times. Strong communicator and adaptable team player dedicated to delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Customs Service Agent
Qatar Airways
Ahmedabad
07.2022 - Current
- Responded to customer inquiries promptly, maintaining a high level of professionalism.
- Delivered live chat service resolving customer queries about booking, re-booking, refund processes, and Frequent Flyer Program
- Possessing extensive knowledge of airline reservation systems, ticketing processes, fares, travel agency support.
- Utilized Amadeus reservation software for efficient booking management
- Followed up with customers to ensure satisfaction with services provided.
Customers Service Agent
Air India Airport Service Limited (AIASL)
Ahmedabad
01.2020 - 01.2021
- Drafted customer service policies and procedures that standardized customer service operations and improved customer experience
- Developed and implemented customer service strategies that improved customer experience and loyalty
- Assisted customers As a lead with reservations, ticketing, and boarding, resulting in a X% reduction in customer wait times
- Familiar with Amadeus Altea.
Customer Service Host
Globe Ground India (GGI)
Ahmedabad
08.2018 - 03.2020
- Formulated customer service policies and procedures enhancing standardization of operations and elevating customer experience
- Formulated and executed customer service strategies enhancing customer experience and loyalty
- Supervised daily operations at front desk, maintaining high service standards and alignment with organizational guidelines.
- Collaborated with teammates to provide excellent customer service and ensure smooth operations
- Managed check-in counters, boarding gates, baggage handling, and arrivals at airport.
Coordinated all allocations to enhance operational efficiency.
Implemented systems for effective baggage management and tracking.
Streamlined processes for check-in and boarding to reduce wait times.
Ensured compliance with safety regulations across all airport operations. - Familiar with Amadeus Altea.
Education
Bachelor - Travel & Tourism Management
Punjab University
Chandigarh, India01.2019
12th -
Government Model. Sr .Sec .School
Chandigarh, India01.2015
10th -
Government Model high .School
Chandigarh, IndiaSkills
- Computer proficiency
- Adaptability
- Team collaboration
- Leadership
- Communication
- Customer service
- Amadeus reservation system
Accomplishments
- Participated in field trip 2015
- Participated in YES (Youth Empowerment Skills) Workshop
- Participated in youth camp/ Trekking Expedition (2012)
- Participated in leadership development camp(LDC)2016
Personal Information
- Date of Birth: 11/03/94
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
- Place of Birth: Punjab
Hobbies and Interests
- Singing
- Traveling
- Learning new things
Disclaimer
I declare that all the details furnished by me are genuine and true to my knowledge.
Languages
- English
- Punjabi
- Gujarati
- Hindi
Parents
Mr. Shoginder, Mrs. Sunita
Timeline
Customs Service Agent
Qatar Airways
07.2022 - Current
Customers Service Agent
Air India Airport Service Limited (AIASL)
01.2020 - 01.2021
Customer Service Host
Globe Ground India (GGI)
08.2018 - 03.2020
Bachelor - Travel & Tourism Management
Punjab University
12th -
Government Model. Sr .Sec .School
10th -
Government Model high .School