Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Lean Six Sigma - Green Belt certification
Timeline
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Deepika Kiran Vallu

Deepika Kiran Vallu

Key Account Manager
Bengaluru

Summary

· Key Accounts Management Professional with 6 Years of experience in identifying and evaluating business opportunities, Pre sales and post sales that will enable the key accounts team to keep clients satisfied

· Managing GMV (Gross Merchandise Value) of INR 114cr with a team of 7 members

· Acquired the experience in Managing high-value accounts and harness relationships for strategic partnerships for revenue generation opportunities particularly in the B2B models

· Driven business in the designated territory, by selling Paytm Payments solutions in the organized segment, to drive significant revenue and establish brand positioning

· Partnering in negotiating trade terms, managing trade spending and sales forecast, as well as performing promotional planning and business review

· Developed the proficiency in deep understanding and holding over each account that any competitor finds an uphill task to even enter the account

· Developed the expertise in launching a new product in the market and tracking the penetration and training the work force on the same Goal-oriented manager with distinguished experience in B2B industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.

Committed to streamlining procedures while optimizing employee talent. Performance-oriented Team Leader offering exceptional record of achievement over 6-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Key Accounts Assistant Manager

One97 communications
Bengaluru
08.2022 - Current
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Trained teams to optimize service delivery in alignment
  • Revenue Growth and Profitability:
    • Successfully drove revenue growth and increased profitability by managing high-value client accounts.
    • Implemented effective sales strategies that led to significant 10% increase in revenue.
    Relationship Management:
    • Proactively identified opportunities for program expansion and innovation, leveraging industry
    trends and emerging technologies to enhance program's competitiveness.
    • Demonstrated high retention rate of 90% by providing exceptional service and support.
    Cross-Functional Collaboration:
    • Collaborated with cross-functional teams to identify and address customer needs.
    • Resulted in successful launch of new product offerings that generated 5Cr in revenue.
    Customer Service and Support:
    • Delivered exceptional customer service, resulting in high Net Promoter Score (NPS) of 9/10.
    Market Analysis and Business Development:
    • Sales data and market trends to identify new business opportunities.
    • Successfully acquired 10 new clients, expanding client base.
    Overall Revenue Growth:
    • Achieved remarkable 35% increase in revenue during fiscal year.
    • Total revenue generated amounted to 5Cr.
    • Revenue from New Product Offerings:
    • Collaborated with cross-functional teams to launch new product offerings.
    • Generated 2Cr in revenue from these new products
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.

Territory Sales Officer

Reliance Retail
Vishakhapatnam
08.2020 - 08.2022
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Spearheaded successful sales strategies for existing and new products across specified territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
  • Conducted regular market analysis to identify new opportunities for territory sales growth.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Networked at events and by phone to expand business profits and revenues.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used consultative sales approach to understand and meet customer needs.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Coached customers' staff and demonstrated product use and maintenance.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Hired new employees and suggested existing ones for promotions.
  • Educated new sales staff on store policies and customer support operations.
  • Demonstrated products and specific features at customer locations and special events.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Worked closely with commercial operational departments to schedule targeted promotional campaigns.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Supported customers continuously from sales process to product set-up and use.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Managed over 150 accounts within Visakhapatnam territory

Brand and Marketing Manager

Firstcry.com
Visakhapatnam
08.2017 - 08.2020
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Wrote and distributed press releases to increase brand visibility.
  • Optimized email campaigns to increase open and click-through rates.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Handled over 3 city around Visakhapatnam.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.

Education

MBA - Human Resources Management & Marketing

Andhra University
Visakhapatnam
07.2018 - 10.2020

Bachelor of Science - Biotechnology

Krishna University
Machilipatnam
06.2013 - 04.2015

Skills

    Key account management

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Accomplishments

  • Supervised team of 7 staff members.
  • Ensured smooth communication with the key account representative to achieve continuous growth of GMV by 10% every month – Paytm
  • Received and accomplished the “Best Sales Officer Award” – AJIO B2B

Certification

Lean Six Sigma - Green Belt certification

Lean Six Sigma - Green Belt certification

 

Six Sigma Certification is a business management strategy that seeks to improve the quality of products and services by identifying and reducing errors. The Six Sigma approach is based on the principle of continuous improvement, which means that businesses must constantly strive to identify and eliminate errors in their processes. 

To achieve this, businesses need to have a clear understanding of their customer's needs and expectations, as well as detailed knowledge of their own processes. Six Sigma Certification provides businesses with the tools and techniques they need to achieve these goals. Six Sigma training typically covers topics such as process mapping, statistical analysis, and problem-solving methodology. 

With businesses struggling these days, it's incredibly important to be perceived as one that is top-notch. If you're an individual or business looking for an edge in this competitive environment and want access to new markets without breaking a flow then Six sigma certification are what you need! This certification can help businesses to demonstrate their commitment to quality and continuous improvement, which can boost customer confidence and loyalty.

Timeline

Lean Six Sigma - Green Belt certification

07-2023

Key Accounts Assistant Manager

One97 communications
08.2022 - Current

Territory Sales Officer

Reliance Retail
08.2020 - 08.2022

MBA - Human Resources Management & Marketing

Andhra University
07.2018 - 10.2020

Brand and Marketing Manager

Firstcry.com
08.2017 - 08.2020

Bachelor of Science - Biotechnology

Krishna University
06.2013 - 04.2015
Deepika Kiran ValluKey Account Manager