Deepikka Poojary
Thane
Summary
Dynamic professional seeking a challenging position in an organization that prioritizes vision, growth, and ethical business practices. Extensive experience in the banking industry with a strong focus on customer service, back office operations, and finance. Proven ability to maintain high performance standards while contributing to organizational success and expansion. Committed to leveraging expertise to drive exceptional results and foster a positive work environment.
Overview
19
19
years of professional experience
Work History
Senior Manager
KOTAK Mahindra Bank
09.2021 - Current
- Authorization of transactions beyond certain limits inputted by branch within agreed TAT.
- Monitoring of suspicious transaction while processing of transactions.
- Identifying of Risk, Monitoring of risk, Mitigation of Risk and reporting the same.
- Scrutiny of Operational error and risk error in the account.
- Technical Review of Documents- Underlying Transactions, Availability of Complete information, Signature/MOP Check specific process if any for processing transaction – Mandatory/Additional documents, required, Approval for Deviation if any.
- Monitoring of suspicious transactions if any, due diligence and kyc of the said accounts.
- Review of transactions processed by branch in system – Check for correctness of input and all mandatory field.
- Monitoring and Reviewing Risk and Trigger based transactions. Authorization of transactions beyond certain limits input by Branch.
- Highlight discrepancies if any- Liaise for Rectification/ Correction/ Additional documents/ Approval for deviation if any.
- File the documents/ approvals, verify the transactions.
- Good coordination among Team Members for processing the transactions within TAT.
- Trigger based review/ monitoring of transactions authorized by Branch.
- Preparing MIS for the transactions processed and reviewed.
- People Management.
- Maintains MIS in Microsoft excel well versed with Pivot Table, V-lookup.
- Advanced knowledge with Microsoft Office Suite (Word, Excel, and Power Point).
Operation Branch Manager
HDFC Bank Ltd
05.2019 - 08.2021
- Authorisations of all the branch activities in the area of cash (both receipts and payments), fund transfer, Remittances, RTGS/NEFT transactions.
- Monitoring of all the AML transactions, reporting of CTR, STR, CCR and other mandatory reports/statements. Handling of Inward clearing, outward clearing transactions, ECS, Standing instructions on daily basis.
- Verification of all KYC documents of the clients for account opening process and other customer requests.
- Also handled the authorisations of vouchers in the area of Locker issuance, locker operations, Term deposit account opening, FD maturity transactions, FD renewals, maintenance and reconciliation of GL accounts and profit and loss statements of the retail branch.
- Responsible for providing services and query resolution to customers in an efficient manner and sending customer requests to respective departments.
- Overall supervision of all the branch operations activities.
Deputy Branch Manager
ICICI Bank Ltd
05.2018 - 05.2019
- Authorisations of all the branch activities in the area of cash (both receipts and payments), fund transfer, Remittances, RTGS/NEFT transactions.
- Monitoring of all the AML transactions, reporting of CTR, STR, CCR and other mandatory reports/statements. Handling of Inward clearing, outward clearing transactions, ECS, Standing instructions on daily basis.
- Verification of all KYC documents of the clients for account opening process and other customer requests.
- Also handled the authorisations of vouchers in the area of Locker issuance, locker operations, Term deposit account opening, FD maturity transactions, FD renewals, maintenance and reconciliation of GL accounts and profit and loss statements of the retail branch.
- Responsible for providing services and query resolution to customers in an efficient manner and sending customer requests to respective departments.
- Overall supervision of all the branch operations activities.
Assistant Manager
IndusInd Bank
01.2015 - 04.2018
- Handling Cash/Cheque/DD/NEFT/RTGS &other related transactions.
- Scrutinized of the Account Opening Forms in terms of KYC documentation at the branch level before sending the same to processing center.
- Processing Account closure ,dd cancellation, clearing, clearing office accounts, cheque book request.
- Processing Vendor Payment Bills.
- Authorising the postings made with regards to MICR clearing, Fund transfer including RTGS/NEFT, MC/DD issuance.
- Responding to various kind of reports as per mails received from H.O.
- Monthly Reconciliation of deliverables.
- Overall responsible for Cash Department.
- Maintaining Branch Reports and Branch Registers.
- Taking care of customer queries with regards to their banking transactions and giving properfeedback.
- Looking after the servicing, operations issues.
- Set qualitative standards with a special emphasis on understanding customer needs and providing optimum solutions.
- ATM cash replishment and servicing.
- Giving training to new joinees related to operations.
Senior Officer
YES BANK
12.2012 - 11.2014
- Handling customer queries and complaints pertaining to Retail liabilities, Net banking, Fixed Deposit/ Recurring Deposit through Email.
- Informing and resolving customers queries through call regarding Deliverables and other Queries.
- Co-ordinating with various department to provide end to end resolution to customer.
- Handling customers escalation through email and call.
- Preparing customers statement as per request and sending through mail.
Counter clerk
PROGRESSIVE CO OP BANK LTD
02.2012 - 11.2012
- Handling client queries & Problem solving with customizes solutions.
- Follow – up and feedbacks.
- Coordinating and client servicing.
- Counter staff for Current A/c, Saving A/c & Cash Credit A/c for cash/cheque withdrawal and deposit
- Fixed Deposits & Loans.
- Outstation Clearing (OBC & IBC).
- Encoding .
- Preparing Payorder’s & Demand Draft’s 9 Inward & Outward Clearing.
Jr. officer
HDFC Bank
04.2010 - 07.2011
- Cash Management Services (CMS) Dept :-
- Desk of Central Board of Direct Taxes & Central Board of Exercise and Custom (CBDT & CBEC)
- Acceptance of Challan’s and processing the same as per the set Procedure.
- Daily reporting to Income Tax and Zonal Account Office.
- Acceptance and Processing the challans as per the Request of the Client
- Preparing format and Schedules for CBDT & CBEC.
- Follow up with Back Office for any Queries.
- Issuing Certificates to Customers.
Customer Service & Back Office
PROGRESSIVE CO OP BANK LTD
12.2006 - 03.2010
- Handling client queries & Problem solving with customizes solutions.
- Follow – up and feedbacks.
- Coordinating and client servicing.
- Counter staff for Current A/c, Saving A/c & Cash Credit A/c for cash/cheque withdrawal and deposit
- Fixed Deposits & Loans.
- Outstation Clearing (OBC & IBC).
- Encoding .
- Preparing Payorder’s & Demand Draft’s 10 Inward & Outward Clearing.
Education
Bachelors Degree - Commerce
Mumbai University
01.2005
Higher Secondary Certificate - undefined
Mumbai University
01.2002
Secondary School Certificate - undefined
Maharashtra Board
01.2000
Skills
- 6 Months course in Computer Operating
- Fully proficient with MS-Excel, MS-Word, MS-Power Point, Pagemaker
- Internet, Email – Outlook Express
- Vlookup
Accomplishments
- CAU-Mumbai, Performer Employee of the Quarter 23, Certificate of Achievement – Awarded as a “Best Performer Employee of the Quarter (April-July)”.
- CAU-Mumbai, Performer Employee of the Quarter 24, Certificate of Achievement – Awarded as a “Best Performer Employee of the Quarter (June- Sept 24)”.
Personal Profile
English
Hindi
Marathi
Tulu
Extra Curricular Activities
Black belt in Taekwondo(Martial art of Korea) Taekwondo Instructor, Coach, National Player & National Referee. ‘A’ grade in Govt of Maharashtra Drawing examination.
Sports Achievements
- PLAYER
- Gold medal in District, State level championship.
- Silver medal in Mahapor Chaschok, District, State, National level.
- Bronze Medal in District, State, National level.
- REFEREE: 11 National & 2 National Games(Taekwondo).
Hobbies and Interests
Drawing, Painting, Travelling
Timeline
Senior Manager
KOTAK Mahindra Bank
09.2021 - Current
Operation Branch Manager
HDFC Bank Ltd
05.2019 - 08.2021
Deputy Branch Manager
ICICI Bank Ltd
05.2018 - 05.2019
Assistant Manager
IndusInd Bank
01.2015 - 04.2018
Senior Officer
YES BANK
12.2012 - 11.2014
Counter clerk
PROGRESSIVE CO OP BANK LTD
02.2012 - 11.2012
Jr. officer
HDFC Bank
04.2010 - 07.2011
Customer Service & Back Office
PROGRESSIVE CO OP BANK LTD
12.2006 - 03.2010
Higher Secondary Certificate - undefined
Mumbai University
Secondary School Certificate - undefined
Maharashtra Board
Bachelors Degree - Commerce
Mumbai University
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