Deepjyoti Bordoloi
Corporate Affairs
Guwahati
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Assistant General Manager - Corporate Affairs
Dalmia Cement Bharat Ltd
Guwahati, Umrangso (Remote)
09.2013 - Current
- Responsible for obtaining all necessary permissions & approvals to be taken from Govt authorities, statutory authorities before the start of the project. i.e. Forest Clearance & Environment clearance.
- Responsible for Public Relations & Liaison for the organization in the region Develop relationship with local administration down to district and panchayat level.
- Interaction with Government bodies, bureaucrats for day to day operational & administrative works and to build strong PR to strengthen brand / goodwill.
- Advising and supporting the Plant Head.
- Responsible for obtaining necessary licenses from Central and State Pollution Board to operate Plant.
- Interacting with all State Government Departments, Municipal Corporations, Police, Panchayat etc to support business and operational needs.
- Helping Projects team in getting critical permissions/ NOC/ROW for setting up structure.
- Support Projects team to ensure security and safety of equipment.
- To Support Business in Crisis management and find resolution.
- Relationship with community groups, NGO's with respect to CSR.
- Land acquisitions.
- Direct specific project management to ensure that CSR programs, initiatives, and related activities are successfully executed.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits
Operations Manager
Century Trading Co Ltd
Guwahati, India
05.2012 - 09.2013
- Manage overall operations for executing projects related to construction of various types of Residential Building Construction, Roads, Industrial Structures, Bridges, Reviewing project progress, cost estimates etc.
- Liaisoning with Govt / local bodies on payment, collection, obtaining licenses clearances etc.
Assistant Manager-Service Delivery (Collection & Customer Service)
Idea Cellular ltd
Guwahati, India
09.2010 - 05.2012
- Heading customer service, collection, retention and operations activities in postpaid business.
- High value customer retention and engagement program both post and Pre-Connecting link between circle and zones in terms of information and process.
- Was in thcore team of ISO certification for the circle in Service delivery for Assam & Ne
- Driving collection team in zones towards achievement of target
- Monitoring performance of retention/collection team at agencies and contact centers
- Coordinate with retention and other support functions and contribute towards maximizing retention and minimizing churn.
- Responsible for overall bad debt collection of cluster with co-ordination with legal team and other functions.
- High value customer collection, retention and engagement programs.
- Identify issues leading to non-payment and suggest remedial and preventive measures.
- Forecasting, hiring and retention of capacities required at the cluster/circle level for managing corporate collections.
- Coordination with the call center and other functionaries.
- Meet compliance and policy norms on collections and payment assistance.
- Generation of reports through analysis and collection of data and gradually improvising the results..
- Planning, managing & performance review of collection agency.
- Auditing payment collection & ensuring proper & timely payment uploading into the system.
- Responsible for HNI customers in overdue bucket for identification and proactive redressal of complaints.
Cluster COSD Head-LAS (Lower Assam & Manipur)
Reliance Telecom Ltd
Guwahati, India
09.2007 - 09.2010
- 'Heading Cluster in terms of CSD operations.
- Responsible for overall retention Post and Pre.
- Responsible for CAF management.
- Responsible for all compliance (Post and Pre) of cluster.
- Responsible for all Attrition at cluster and overall CSD manpower engagement.
- Responsible for C-SAT of cluster.
- Responsible for total touch point operations (In totality) revenue to in shop experience.
- Responsible for all zonal CSD costs (In terms of cluster schemes in all service related activities) Responsible for driving all special projects originating from cluster (E-bill promo, SMS based activation, launch easy payments etc.) High value customer retention and engagement program both post and Pre-Connecting link between circle and zones in terms of information and process Driving collection team in cluster towards achievement of target.
- Regular Analysis of Subscriber and plan maximum customer delight initiatives for retention and collection.
- Monitoring performance of retention/collection team at agencies and contact centers.
- Coordinate with retention and other support functions and contribute towards maximizing retention and minimizing churn.
- Responsible for overall bad debt collection of cluster with co-ordination with legal team and other functions.
- High value customer collection, retention and engagement programs.
- Identify issues leading to non-payment and suggest remedial and preventive measures.
- Forecasting, hiring and retention of capacities required at cluster/circle level for managing corporate collections.
- Meet compliance and policy norms on collections and payment assistance
- Generation of reports through analysis and collection of data and gradually improvising results.
- Controlling on Bucket movement.
- Bench marking Competition and other retail stores & experiences in order to deliver a better experience to walk-in customers.
- Ensure smooth operations with right customer care delivery at touch-points & necessary corrective actions on the basis of the feedback received from the customers.
- To reduce repeat customer walk-in at stores through higher First Time Resolution (FTR) and close looping of customer complaint / query within SLA.
- Ensuring that touch points is equipped with adequate resources (systems with speeds & uptime / Id's / Processes / new launch roll-outs, merchandising material and stocks by coordinating with the Retail Head, Sales Head and MARCOM Head.
- Ensure immediate dissemination, briefing & Training of all Front-End personnel for all new product launches / Processes / Systems etc.
- Root-cause analyses of feedback / complaints received from HNI customers during health check / visit and take necessary corrective actions in coordination with call center.
- Responsible for HNI customers in overdue bucket for identification and proactive redressal of complaints
Branch Manager
Mahindra & Mahindra Financial Services Pvt Ltd.
Jorhat, India
10.2006 - 09.2007
- To handle Branch operations, customer care operations, sales, collections, issue of Delivery Order (DO) to dealer, credit checks and handling team of Sales and Collection executives.
Unit Manager
ICICI Prudential Life Insurance Co Ltd
Guwahati, India
05.2005 - 10.2006
- To handle team of 30 sales advisors, provide training to them from time to time on objecting handling, sales and product.
- Assisting them in sales call.
Executive - Corporate Relations cum Branch in Charge
Family Health Plan Ltd.
Executive- Corporate Relations
11.2002 - 03.2005
- To provide Client Servicing, medical assistance, customer care forwarding claims to HO, Liaisoning with insurance company, visiting doctors, corporate, clients and individuals.
Education
Management For Tea And Rubber Plantation.
Dibrugarh, AssamBachelor of Arts -
Guwahati University
Guwahati, India 09.1995 - 09.1999
Matric -
Secondary Board, Assam
Guwahati, India 01.1993 - 07.1993
Skills
Corporate Affairs, Compliance, CSR, Customer care, Corporate Relations, Liasoning, Operations, Administration, Regulatory, Public Relation, Government Relation, Retail operations, Cement, Forest clearance, Land acquisition, Project management
Rewards And Recognition
- Selected into MD Club membership for best performance of the Branch in Operations and Collections.
- Selected for a Prestigious man power Training and Development Program called “SAARATHI”.
Disclaimer
I certify that the foregoing information is correct to the best of my knowledge and belief and nothing has been concealed.
Timeline
Assistant General Manager - Corporate Affairs
Dalmia Cement Bharat Ltd
09.2013 - Current
Operations Manager
Century Trading Co Ltd
05.2012 - 09.2013
Assistant Manager-Service Delivery (Collection & Customer Service)
Idea Cellular ltd
09.2010 - 05.2012
Cluster COSD Head-LAS (Lower Assam & Manipur)
Reliance Telecom Ltd
09.2007 - 09.2010
Branch Manager
Mahindra & Mahindra Financial Services Pvt Ltd.
10.2006 - 09.2007
Unit Manager
ICICI Prudential Life Insurance Co Ltd
05.2005 - 10.2006
Executive - Corporate Relations cum Branch in Charge
Family Health Plan Ltd.
11.2002 - 03.2005
Bachelor of Arts -
Guwahati University
09.1995 - 09.1999
Matric -
Secondary Board, Assam
01.1993 - 07.1993
Management For Tea And Rubber Plantation.