DEEPJYOTI DAS
KARIMGANJ
Summary
Dynamic and growth-oriented professional seeking a challenging career with a reputable organization that values ethics and fosters an excellent work environment. Committed to leveraging skills and abilities to drive success while optimizing personal and professional development. Eager to contribute to a team that encourages long-term learning and innovation, ensuring mutual growth and achievement. Passionate about embracing opportunities that challenge capabilities and promote continuous improvement.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Team Sales Manager
CASA BPO
03.2024 - Current
- Led a high-performing sales team to exceed targets through strategic training and development initiatives.
- Developed and implemented sales strategies that enhanced team productivity and improved client relationships.
- Monitored performance metrics to identify areas for improvement, leading to enhanced operational efficiency.
- Facilitated collaboration between departments to streamline processes and enhance overall service delivery.
- Conducted regular performance reviews and provided constructive feedback to foster employee growth and accountability.
- Coached team members on effective sales techniques, resulting in a significant increase in customer engagement.
- Analyzed market trends and competitor activities to adjust sales strategies, driving increased market share.
Senior Sales Associate
Droneacharya Aerial Innovation Limited
10.2023 - 03.2024
- Maximized revenue by negotiating favorable contracts with vendors on behalf of the company.
- Championed team morale and motivation by celebrating individual and group achievements, fostering a positive work culture that encouraged continuous growth and improvement.
- Increased overall team sales by implementing innovative training programs and coaching techniques.
- Streamlined sales processes to improve efficiency and boost productivity within the team.
- Conducted thorough competitor analysis, enabling proactive adjustments to strategy based on emerging trends in the industry.
- Mentored junior sales representatives, providing guidance on best practices and helping them achieve their goals.
- Collaborated with marketing department to create targeted campaigns that generated quality leads for the sales team.
- Attended industry events and conventions to explain sales opportunities.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Byjus Pvt Limited
08.2020 - 11.2022
- To call fresh leads who registered on our platform and call them using all our sales skills to book counseling sessions.
- After booking counselling sessions for 4 days Tuesday to Thursday , with all the accumulated booking we have to visit different parts of India to conduct counselling sessions and generate sales for the company.
- In the span of approx 14 months i have generated 1.5 crore revenue for the company.
- Also in Byjus I was handling a team of 8 persons. Whenever they struggle with bookings I help them with bookings.
Process associate
Tata consultancy service
10.2018 - 02.2020
- Solving the query of the requester over chat, email and phone.
- Getting in touch with new suppliers to procure goods and services.
- Following up with the supplier for POD.
- Handling escalations.
- Solving the query of the team members with the knowledge I acquired.
- Opening and closing of the PO’s.
- Making changes to the purchase requisitions.
- Selection of the right material group code.
- Negotiation with Vendors for specific cases including high value orders.
- Analysis of the Quotes received.
- Post order follow ups.
- Verify and forward a copy of approved PO and vendor invoice.
- Independently handled PR’S for procurement.
- Rectifying errors such as Price mismatch, Tax issue, Delivery issue, Purchase orders to ensure correct posting of Invoices.
- Approving and rejection of orders in Ariba.
- Assigning urgent emails to team members.
- Set up vendors in the system in order to help the requestors to choose amongst a variety of vendors available in the system for their purchase.
- Catalogue all the new materials and services in the system in order to assist the requesters in making their purchase with pre-approved prices and other terms and conditions.
- Hence saving huge investments of the company.
Customer Service associate
Wipro
12.2016 - 10.2018
- Receiving customer enquiry for catalogue and non catalogue materials and replying on a timely basis.
- Receiving po in system, Sending order acknowledgement to customer Receiving order status request from buyer Sending shipping notice to the customer.
- Issuing invoices through PO flip process. Manual upload of invoices in Ariba.
- Debt collection to recover the existing dues from the buyer.
- Keep tracking outstanding Debt.
- Locate and contact Debtors.
- Handle customer questions or complaints.
- Update account status and data base regularly
Customer care associate
First source solution limited
07.2015 - 11.2016
- Solving Query of the customer, taking inbound and outbound pre/post-paid customers.
- Handling escalation calls.
- To maintain 100% customer satisfaction.
- Sending daily ACHT reports to the Team lead.
Education
B.A - Economic
Guwahati University
01-2014
H.S - undefined
SEBA board
01-2011
Skills
Customer service excellence
Team leadership
Sales strategy development
Performance metrics analysis
Client relationship management
Market trend analysis
Contract negotiation
Sales process optimization
Customer engagement strategies
Mentoring junior staff
Targeted marketing campaigns
Vendor management
Purchase order management
Escalation resolution
Invoice processing
Sales coaching
Sales operation
Accomplishments
- Milestone achieved: Rewarded as the best CSAT champ by Vodafone.
- Appreciation received from the client for the best support provider to the end user in TCS who are available in the site.
- Our Team had received the best team award in the entire floor (TCS) by the client.
Certification
Advance certification Microsoft excel
Interests
Singing, listening to music, playing cricket, cooking
Timeline
Team Sales Manager
CASA BPO
03.2024 - Current
Advance certification Microsoft excel
02-2024
Senior Sales Associate
Droneacharya Aerial Innovation Limited
10.2023 - 03.2024
Byjus Pvt Limited
08.2020 - 11.2022
Process associate
Tata consultancy service
10.2018 - 02.2020
Customer Service associate
Wipro
12.2016 - 10.2018
Customer care associate
First source solution limited
07.2015 - 11.2016
H.S - undefined
SEBA board
B.A - Economic
Guwahati University
Declaration
I do hereby declare that the information provided here is true and best of my knowledge. Date: 2020-04-25
Strength
Smart Worker, Practical result oriented, Adaptability to changing environments and very adamant when it comes to work, quick learner.
Personal Details
- Father Name: Kanchan Moy Das
- Mother Name: Gouri Das
- Gender: Male
- Nationality: Indian
- Religion: Hindu
- Expected CTC: As per industry standards