Deepjyoti Pal
Co-ordinator
Chennai
Summary
Dynamic Health Coordinator with proven expertise in claims,policy,renewal,it, payment management at Cholamandalam MS General Insurance Company. Skilled in process optimization and effective time management, I excel in enhancing operational efficiency and fostering strong stakeholder relationships. Adept at analytical decision-making, I consistently deliver exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Health Coordinator
Cholamandalam MS General Insurance Company
12.2022 - 11.2025
- Claims Management: Claims Adjudication, TPA Coordination (Third Party Administrator), Cashless Authorization, Reimbursement Processing, Pre-authorization, Eligibility Verification, and Claim Settlement Ratio.
- Renewals & Payments: Policy Renewal, Premium Collection, Retention Strategies, Payment Reconciliation, Invoicing, Billing Discrepancies, and Lapse Management.
- Regulatory & Process: IRDAI Guidelines (if in India), HIPAA (if global), SLA Compliance (Service Level Agreement), TAT Management (Turnaround Time), Medical Terminology, ICD/CPT Coding Basics.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Stakeholder Management, Interpersonal Communication, Conflict Resolution, Empathy, Attention to Detail, and Time Management.
Senior Technical Support Expert
CSS Corp Private
05.2020 - 08.2022
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
- Prepared references for users by writing clear operating instructions.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Storage Hardware: HDD (Hard Disk Drive), SSD (Solid State Drive), NAS (Network Attached Storage), DAS (Direct Attached Storage), RAID Configuration (0, 1, 5, 10), External Storage, and Flash Memory.
- Troubleshooting & Tools: Partitioning, Formatting (NTFS, exFAT, APFS, HFS+), Data Recovery, Firmware Updates, SMART Diagnostics, SeaTools (Seagate), WD Drive Utilities, and Disk Management.
- Operating Systems: Windows (10/11), macOS (Time Machine backups), Linux (basic command line/mounting volumes).
- Support Operations: RMA Processing (Return Merchandise Authorization), SLA Management (Service Level Agreement), CSAT (Customer Satisfaction), Root Cause Analysis (RCA), Remote Desktop Support, Escalation Management, L2/L3 Support.
Relationship Manager, Banking Operations
HDFC Bank
05.2019 - 05.2020
- Conducted thorough risk assessments for loan applications, ensuring responsible lending practices and minimizing default rates.
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
- Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
- Utilized effective communication and negotiation skills, resolving disputes between clients and the bank in a professional manner.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
Education
MBA - Marketing Management And Logistic Management
Dr Mgr Education And Research Institute
Chennai, India 04.2001 -
BBA - Business Administration
Narula Institute of Technology
Westbengal 04.2001 -
ISC - COMMERCE
St Judes High School
Kolkata, India 04.2001 -
ICSE - Commerce
National Model School
Kolkata, India 04.2001 -
Skills
Health services management
Proficient in managing multiple tasks
Process optimization expertise
Self-driven initiative
Effective time management
Analytical decision-making
Proficient in interpersonal dialogue
Effective team engagement
Attentive listening
Infection control
Teamwork and collaboration
Problem-solving
Certification
Tcs ION Career Edge -Interview and Job Readlines
Timeline
Tcs ION Career Edge -Interview and Job Readlines
12-2025
Tcs ION Career Edge- Young Professional
11-2025
Health Coordinator
Cholamandalam MS General Insurance Company
12.2022 - 11.2025
Senior Technical Support Expert
CSS Corp Private
05.2020 - 08.2022
Relationship Manager, Banking Operations
HDFC Bank
05.2019 - 05.2020
MBA - Marketing Management And Logistic Management
Dr Mgr Education And Research Institute
04.2001 -
BBA - Business Administration
Narula Institute of Technology
04.2001 -
ISC - COMMERCE
St Judes High School
04.2001 -
ICSE - Commerce
National Model School
04.2001 -