Deepjyoti Pal
Relationship Management, Technical Support, And Health Agency Operations
Chennai
Summary
Dynamic health professional with extensive experience in coordinating innovative healthcare programs and initiatives. Proven ability to manage multidisciplinary teams, streamline processes, and implement effective health strategies that enhance patient outcomes. Recognized for strong collaboration and adaptability, consistently delivering measurable results in fast-paced environments. Expertise includes patient advocacy, resource allocation, and ensuring regulatory compliance to drive organizational success.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Health Co-ordinator
Chola Ms (Murugappa Group)
12.2022 - 12.2025
- Led health initiatives, boosting patient engagement by 30% annually.
- Streamlined care processes, reducing wait times by 25% for patients.
- Implemented wellness programs, enhancing community health outcomes significantly.
- Collaborated with multidisciplinary teams to improve service delivery.
- Secured funding for health projects, increasing resources by 40%.
- Analyzed health data, driving strategic decisions for better care.
- Advocated for patient needs, improving satisfaction scores by 20%.
- Championed innovative solutions, positioning the organization as a leader.
Sr. Technical Support
Movate (Known as css corp.)
05.2020 - 08.2022
- Delivered exceptional technical support, boosting customer satisfaction by 30%.
- Resolved complex issues swiftly, reducing average resolution time by 40%.
- Trained and mentored junior staff, enhancing team productivity and efficiency.
- Utilized CRM tools to track and analyze customer feedback effectively.
- Developed a comprehensive knowledge base, streamlining support processes.
- Conducted regular training sessions, increasing team skill levels significantly.
- Recognized for outstanding service, earning multiple customer commendations.
Relationship Manager
HDFC BANK
05.2019 - 04.2020
- Cultivated strong client relationships, boosting retention by 30%.
- Achieved 150% of sales targets through strategic account management.
- Identified upsell opportunities, increasing revenue by $500K annually.
- Implemented CRM tools, improving data accuracy and reporting efficiency.
- Trained junior staff, fostering a high-performance sales culture.
- Recognized as top performer in quarterly reviews for three consecutive years.
Education
MBA - Marketing And Logistics
Dr. Mgr Education And Research Institute
Chennai04-2019
BBA - Business Administration
Narula Institute Of Technology
Kolkata, India01.2016
ISC - Commerce
St Judes High School
Kolkata, India 04.2001 -
ICSE - Commerce
National Model School
Chennai 04.2001 -
Skills
Healthcare management
Vaccinations
Public health
Time management
Multitasking
Operational efficiency
Operations management
Self motivation
Adaptability and flexibility
Critical thinking
Team collaboration
Active listening
Public speaking
Accomplishments
- Consistently achieved a 4.5/5 performance rating over a 3-year tenure, recognized for exceptional dedication, operational accuracy, and service quality
- Awarded consecutive annual salary increments in recognition of high-tier performance, meeting 100% of health agency targets, and maintaining superior agent rapport
- Commended by senior management for driving backend efficiency and providing reliable troubleshooting for complex policy and claim roadblocks
Certification
TCS iON Career Edge - Young Professional certification
Timeline
TCS iON Career Edge - Young Professional certification
12-2025
MICROSOFT - Artificial Intelligence
09-2025
Senior Health Co-ordinator
Chola Ms (Murugappa Group)
12.2022 - 12.2025
Sr. Technical Support
Movate (Known as css corp.)
05.2020 - 08.2022
Relationship Manager
HDFC BANK
05.2019 - 04.2020
ISC - Commerce
St Judes High School
04.2001 -
ICSE - Commerce
National Model School
04.2001 -
MBA - Marketing And Logistics
Dr. Mgr Education And Research Institute
BBA - Business Administration
Narula Institute Of Technology