Deepka
Kitchener
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PCB Assembler
Mircom Technologies
06.2023 - 01.2024
- Enhanced PCB production efficiency by meticulously assembling and soldering components according to schematic diagrams.
- Contributed to cost reduction initiatives by identifying opportunities for process improvements within the PCB assembly line.
- Streamlined inventory management processes by accurately documenting received parts and monitoring stock levels for necessary components.
- Expedited project completion times by effectively prioritizing tasks in high-pressure manufacturing environments.
- Increased productivity by optimizing assembly techniques and utilizing specialized tools such as tweezers, soldering irons, and microscopes.
Team Member
Taco Bell
01.2022 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Representative
Taco Bell
01.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Team Member
Aces Call Center
11.2020 - 08.2021
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
International Business Management
Centennial College
Scarborough04.2023
Bachelor of Science in Accounting Technology -
STI College - Munoz, EDSA
Manila, Philippines04.2021
Skills
Microscope Usage
Customer Service
Problem-solving abilities
Critical Thinking
Data Entry
Teamwork and Collaboration
Problem-Solving
Clear Communication
Certification
Microsoft Office Specialist (MOS) Certification
Timeline
PCB Assembler
Mircom Technologies
06.2023 - 01.2024
Team Member
Taco Bell
01.2022 - 01.2024
Customer Service Representative
Taco Bell
01.2022 - 01.2024
Customer Service Team Member
Aces Call Center
11.2020 - 08.2021
International Business Management
Centennial College
Bachelor of Science in Accounting Technology -
STI College - Munoz, EDSA
Microsoft Office Specialist (MOS) Certification
Similar Profiles
Jun Daryl LimJun Daryl Lim
Test Technician at Mircom TechnologiesTest Technician at Mircom Technologies
Clifford MasseyClifford Massey
Outside Sales Account Manager at Mircom Engineered SystemsOutside Sales Account Manager at Mircom Engineered Systems
Armanpreet SinghArmanpreet Singh
Machine Operator at Mircom Groups of CompaniesMachine Operator at Mircom Groups of Companies