Deep Kumar Senjaliya
Palghar
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated marketing expertise, including competitive offerings, pricing, and market positioning. Proactive and meticulous functional manager with over 5 years of experience in the Jewelry industry. Proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation.
Overview
5
5
years of professional experience
Work History
Functional Manager
Tejax Support Services Private Limited
05.2018 - Current
- Skilled in Proposal Preparation, E-commerce, and Online
- Marketing, Databases, and Pricing Strategy
- Responsible for leading team that is responsible for account management, strategy implementation, and planning
- Provide input to senior management in developing effective and scalable solutions to improve process efficiencies
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Managed senior-level personnel working in marketing and sales capacities
Back Office Executive
Jewelmark India Private Limited
09.2017 - 05.2018
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Communicated with customers to address order inquiries, changes and cancellations.
Education
Master of Commerce -
University of Mumbai
Mumbai2019
Bachelor of Commerce -
University of Mumbai
Mumbai2015
Skills
- Customer Satisfaction
- Business Development
- Project Management
- Analytics Monitoring and Evaluation
- Excellent organizational skills
- Technical knowledge of domain
Timeline
Functional Manager
Tejax Support Services Private Limited
05.2018 - Current
Back Office Executive
Jewelmark India Private Limited
09.2017 - 05.2018
Master of Commerce -
University of Mumbai
Bachelor of Commerce -
University of Mumbai
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