DEEP KUMAR TRIPATHI
LUCKNOW
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
SENIOR MANAGER-CUSTOMER CARE
POLYCAB INDIA LTD
Lucknow
07.2016 - Current
- Handling CCM
- To attend & Resolve customer complaints
- To give detailed inputs about product performance suggestions to avoid re occurrence of any failure.
- Constantly review the performance of ASCs on call closure (average TAT, cancellation, rejection, escalation), repair versus replacements and spare parts billing and take corrective measure to improve the efficiency of their service operation.
- Ensure ASCs are equipped with full product and technical training to handle and resolve the raised service complaints.
- Review the defective returns by channel partners and suggest corrective actions.
- Act as one stop solution point to sales team & dealers in resolving their service issues.
- Monitor the minimum stock level (MSL) of spares at the ASCs end and place indent on the same based on sales trend and seasonality.
- Execution of spare sales plan to ASCs and ensure that they achieve their sales targets.
- Support in all the audits organized by Organization (Internal, External, ISO).
- Maintain all the documentation of process and policies as per ISO standards.
- Supports to RM service for drafting the justification against the raised points in audit & accordingly implement the corrective actions.
- Ensure 100% compliance (Statutory & Legal) at location level.
- Monthly audit responsibility of stock.
- Inspect all defective & fresh items which are returned from distributor & dealer end.
- Handling all dealer & Authorized service center in U.P. &U.K. after sales service
- Give feedback of product failure report to production team and take review on the product for tacking corrective action at plant.
- Ensure that all service calls are attended, and deliverables are completed within defined TAT.
- Conducting technical/CRM training.
- Ensuring proper infrastructure & other norms across service network.
- Ensure that the aging of the spare invoice should not be grater then 30 days .
- Ensure that the credit note will be provide to our ASF & dealer on timely .
- Ensure that PDI work of all channel partner should be on timely as per PJP plan & as well as pickup should be on timely .
- Conduct a review meeting with sales team on monthly basis & taken a feedback and implement .
- Maintaining technical infrastructure to distributor end and ensure proper functioning to reduce escalation and improve the TAT of service.
Senior Engineer
ELECTROTHERM INDIA LTD
AHMEDABAD
05.2013 - 07.2016
- Responsible for Erection & Commissioning of the machines.
- Responsible for breakdown and preventive maintenance of utilities, hydraulics & pneumatic pumps on the floor.
- Responsible for preparing and maintaining the annual preventive maintenance schedule and predictive maintenance schedule.
- Installation and Commissioning
- Preparing layouts for the project as per the process and materials flow needs.
- Analyses of drawing & work done according with it.
- Analysis of various break down and find out root cause for same helping in reducing breakdown time.
- Monitoring erection activities & documentation at site.
- Planning site activities project planning.
- PLC programming & HMI programming (Schneider & vipa ).
- Schneider PLC & its programming, testing installation.
- Hydraulic machine & its control circuit, cable routing.
- A.C. Drive & its parameter installation
- Organizational details: The company is a government Recognized Export House having experience of 4 decades in Trading & 2 decades in Manufacturing activities of various Stainless-Steel Long Products and flange & fittings.
Electrical Engineer
CHANDAN STEEL LTD
VAPI
06.2010 - 04.2013
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- All Types of L. T. Motors along with their Control Circuits.
- To maintain record of bypass of trip and interlocks as per procedures & to communicate and coordinate with the executives in the field and other process units.
- Troubleshooting and repairing equipment failures: When equipment fails or malfunctions, maintenance engineers diagnose the problem and implement repairs.
Education
Bachelor of Engineering - ELECTRICAL & ELECTRONICS ENGINEERING
IITM
GWALIOR06-2010
DIPLOMA IN ENGINEERING - ELECTRICAL ENGINEERING
GOVT. POLYTECHNIC
DABRA , GWALIOR01-2005
HIGHER SECONDARY 12TH - Mathematics
MP BOARD
BHOPAL04-2002
HIGH SCHOOL 10TH - High School Teaching
MP BOARD
BHOPAL04-2000
Skills
- Customer Relations
- Training and Mentoring
- Data Tracking
- Staff Mentoring
- Research and Due Diligence
- Escalation Management
- Emergency Response
- Process Improvement
- Project Planning
- Customer Service
Declare
- I hereby certify that the above information is true to the best of my knowledge and belief.
Deep kumar Tripathi
Timeline
SENIOR MANAGER-CUSTOMER CARE
POLYCAB INDIA LTD
07.2016 - Current
Senior Engineer
ELECTROTHERM INDIA LTD
05.2013 - 07.2016
Electrical Engineer
CHANDAN STEEL LTD
06.2010 - 04.2013
Bachelor of Engineering - ELECTRICAL & ELECTRONICS ENGINEERING
IITM
DIPLOMA IN ENGINEERING - ELECTRICAL ENGINEERING
GOVT. POLYTECHNIC
HIGHER SECONDARY 12TH - Mathematics
MP BOARD
HIGH SCHOOL 10TH - High School Teaching
MP BOARD
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