BOOK READING
Deepmala Kadam
Hotelier
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Front Office Manager
FIRANGI CAFE AND BAR
07.2023 - 01.2024
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Implemented staff training programs, improving employee performance and team cohesion.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
HOTEL OM STAY WELL
01.2023 - 06.2023
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Front Office Manager
CHARPAAI THE DHABA
01.2019 - 12.2022
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Implemented staff training programs, improving employee performance and team cohesion.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Hotel Management - Hospitality
Isba Institute of Professional Studies
Indore, India (M.P) 04.2001 -
Bachelor of Science - Medical Microbiology And Bacteriology
D.A.V.V
Indore, India (M.P.) 04.2001 -
Skills
Proficient in Microsoft Excel
undefinedAdditional Information
07/06/1999
Interests
SINGING
PUBLIC SPEAKING
TRAVELLING
Timeline
Front Office Manager
FIRANGI CAFE AND BAR
07.2023 - 01.2024
Assistant Manager
HOTEL OM STAY WELL
01.2023 - 06.2023
Front Office Manager
CHARPAAI THE DHABA
01.2019 - 12.2022
Hotel Management - Hospitality
Isba Institute of Professional Studies
04.2001 -
Bachelor of Science - Medical Microbiology And Bacteriology
D.A.V.V
04.2001 -
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