KRATIKA PALIWAL
Udaipur
Summary
Detail-oriented professional with a background in banking operations, KYC compliance, and customer service, supported by experience in HR processes and academic counseling. Ready to apply skills to streamline operations and improve service quality.
Overview
5
5
years of professional experience
Work History
Assistant Transaction Officer
HDFC
Udaipur
02.2018 - 02.2019
- Managed customer documentation and verification, ensuring smooth account opening processes with 100% adherence to KYC norms and RBI guidelines.
- Supported microfinance operations, handling customer inquiries, and resolving issues related to loans, savings, and other banking products.
- Ensured compliance with regulatory standards, reducing errors, and improving audit readiness.
- Maintained accurate transaction records, and prepared periodic reports for management review.
- Assisted customers in understanding financial products and digital banking services, boosting customer awareness and satisfaction.
Academic Counsellor – Aksash Institute
Aakash Institution
Udaipur
06.2016 - 06.2017
- Provided personalized counseling to students and parents, guiding them on academic programs and suitable career paths.
- Conducted admission counseling sessions, achieving higher enrollment rates through effective communication and relationship-building.
- Maintained student records and databases, ensuring accuracy and confidentiality.
- Planned and coordinated seminars, workshops, and orientation programs to enhance student development and engagement.
- Assisted in designing promotional materials, and participated in marketing campaigns to promote institute courses.
HR Intern
Trident, The Oberoi (Hospitality Industry) –
Udaipur
05.2014 - 07.2014
- Assisted in recruitment and selection processes, including shortlisting CVs, scheduling interviews, and coordinating with candidates.
- Supported onboarding activities for new hires, ensuring a smooth induction and orientation.
- Helped in planning and executing employee engagement initiatives to improve workplace morale and team collaboration.
- Maintained and updated employee databases with accuracy, ensuring proper documentation.
- Coordinated training sessions and workshops, providing logistical and administrative support.
Education
MBA - HR/FINANCE
Pacific Institute of Management
Udaipur06-2015
B.com -
Bhopal Nobels Girls College
Udaipur07-2013
12th -
St. Teresa sr. sec school
Udaipur01.2010
10th -
St. Teresa sr. sec school
Udaipur01.2008
Skills
- Adaptability to environments
- Employee onboarding and induction
- Engagement activities coordination
- Training and workshop management
- Microfinance operations oversight
- Customer relationship management
- KYC compliance and documentation
- Digital banking support services
- Microsoft Office proficiency
- CRM software expertise
Projects Work Experience
- Live research project on 'Employee Motivation and Satisfaction Level' from the Oberoi 'TRIDENT'.
Computer Knowledge
Basic knowledge of Microsoft Office, Good knowledge of internet, Microsoft Windows Operating System
Languages
- Hindi
- English
Extracurricular Activities
Leading coordinator of many competitions and events at the college level. Won prize in business quiz, collage making, face painting, group song competition. Won first prize in case study presentation and questionnaire presentation held in college.
Disclaimer
I solemnly declare here, that all the facts mentioned above are true to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars., Udaipur
Field Of Interest
- Music
- Playing basketball
- Painting
Timeline
Assistant Transaction Officer
HDFC
02.2018 - 02.2019
Academic Counsellor – Aksash Institute
Aakash Institution
06.2016 - 06.2017
HR Intern
Trident, The Oberoi (Hospitality Industry) –
05.2014 - 07.2014
MBA - HR/FINANCE
Pacific Institute of Management
B.com -
Bhopal Nobels Girls College
12th -
St. Teresa sr. sec school
10th -
St. Teresa sr. sec school
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