Deepo Rani
CUSTOMER RETATIONSHIP MANAGER
Kayamkulam,KL
Summary
Experienced Customer Relationship Manager bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Customer Relations Manager
Indus Motors - Maruti Suzuki
Kayamkulam, India
01.2023 - 12.2025
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
Sales Executive
Indus Motors - Maruti Suzuki
Kayamkulam, India
01.2022 - 01.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor of Commerce - BCOM
KERALA UNIVERCITY
Trivandrum, India 04.2001 -
Skills
Customer relations
Customer relationship management
Customer service
Data entry
CRM software
Reports generation
Team building
Timeline
Customer Relations Manager
Indus Motors - Maruti Suzuki
01.2023 - 12.2025
Sales Executive
Indus Motors - Maruti Suzuki
01.2022 - 01.2023
Bachelor of Commerce - BCOM
KERALA UNIVERCITY
04.2001 -