Deepshikha Badola
Bhopal
Summary
Seeking senior level positions In Retail Operations and Business Development with leading organizations preferably in Retail Industry
A seasoned professional with 12+ years of rich & qualitative experience in Retail Operations, Fashion Business, etc. Expertise in budgeting and implementing practices for optimum utilization of resources to reach profitability. Demonstrated proficiency in handling and swiftly resolving customer complaints professionally and effectively. Proven ability in managing the Store Operation, Tenant Operation, Security, HK, and Liasoning. A keen planner & strategist with a track record of recommending operational norms, systems & controls, motivational schemes & customer service standards. Expertise in implementing training programs, service standards, operational policies & norms, hygiene & customer services standards for bringing keen customer focus, high energy level & team spirit in employees. Proficient in developing a loyal customer base by providing excellent service and shopping experience. Excellent interpersonal, communication, team building & customer relationship management skills.
Overview
14
14
years of professional experience
Work History
Assistant Branch Manager
MR.DIY(Dua Lima Retail Private Limited)
Bhopal
12.2021 - Current
- Leading 4 stores across Bhopal
- Maintain store standards by monitoring stores via regular VC/ Concall and weekly audits
- Ensuring a consistent standard of customer service
- Processing refunds & exchanges, handling customer grievances
- Completing tasks assigned accurately & efficiently
- Providing leadership: example and direction to all employees
- Motivating employees & ensuring a focus on mission
- Taking disciplinary action when necessary
- Hiring, training & developing new employees
- Organizing employee scheduling
- Arrange promotional material and in-store displays
- Ensure store compliance with health & safety regulations
- Updating Sales records and Bank in
- Verify Invoice received & process "Transit Accept"
- Record data study "Daily Sales vs Receiving".
Senior Store Manager
Reliance Retail Ltd.
Ahmedabad
09.2018 - 12.2019
- Spearheading a team of 80 members with 25K sq Retail area and supervising entire store operations inclusive of inventory, stock and materials, etc With annual turnover of INR 42 Crore
- Monitoring budgets set by Market Managers and accordingly creating & executing plans to maximize sales and meet or exceed goals and objectives
- Responsible for P & L and EBITDA achievement
- Looking after floor retail standards in terms of Visual merchandising, Floor layout, Planogram implementation for customer shopping ease
- Monitor brand wise stock & sales performance daily to update store team on their individual sales performance
- Study MIS reports – Stock, Sales, DSR for KPI’s, Stock cover, Sell through reports on daily basis
- Making sure to keep shrinkage/pilferage under company norms of 0.40%
- Take corrective, proactive measures to avoid loss of goods – Adhere to SOP norms religiously
- Making sure that Audit parameters are adhered as per SOP & practiced on daily basis
- Looking after team discipline & individual productivity on floor against the given targets
- Execute marketing calendar activities – ATL & BTL in store
- Conduct fair & unbiased midyear performance reviews & annual appraisals for entire store team
- Managing team by building & inculcating performance culture in each one for superior performance
- Plan & execute employee engagement activities on weekly, monthly basis
- Plan rewards & recognitions on monthly basis to recognize top performers, high potential employees for career advancement
- Plan in store competition activities to boost sales & have healthy competition among team members
- Focused on team development by identifying their strength & developmental areas to support them with required training by self / L&D team & personalized coaching/counselling
- Focus on reducing operating cost by keeping tab on store petty expenses, staff overtime, repair & maintenance costs
- Keeping a track on increasing the customer experience by leading team of associates for providing strong customer service
- Providing the required guidance to Assistant Retail Managers for the professional development.
Assistant Store Manager
Future Retail Ltd (Big Bazaar Gen Nxt Format)
Alpha One Mall
09.2015 - 08.2018
- Ensuring availability of adequate manpower at all points of time on the floor by following 4-week live schedule
- Conducting daily briefing for the team and motivate them to deliver the wow customer experience
- Ensure Monthly training provided for the team
- Conducting weekly activities towards team building.
Department Manager
HyperCIty Retail Ltd
Ahmedabad
09.2010 - 08.2015
- SAP Management
- Inventory Management, Sales and Distribution Module, Indenting, Goods receipt Note, Stock Taking, Stock Transfer, Utility bills processing, Creating PO, Creating WO, Making SE etc.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, guiding department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
Education
MBA - Marketing
BU Bhopal
H.S.C. -
DPS
S.S.C. -
DPS
Skills
- Operation Management
- Retail Operations
- Hands-on in managing teams to work in sync with the corporate objectives & motivating them for achieving business & individual goals An effective communicator with excellent relationship building & interpersonal skills Possess a Flexible & detail oriented attitude
- Revenue Generation
- Operations Management
- Staff Development
- Cross-functional team management
Personal Information
- Date of Birth: 01/03/90
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
Timeline
Assistant Branch Manager
MR.DIY(Dua Lima Retail Private Limited)
12.2021 - Current
Senior Store Manager
Reliance Retail Ltd.
09.2018 - 12.2019
Assistant Store Manager
Future Retail Ltd (Big Bazaar Gen Nxt Format)
09.2015 - 08.2018
Department Manager
HyperCIty Retail Ltd
09.2010 - 08.2015
MBA - Marketing
BU Bhopal
H.S.C. -
DPS
S.S.C. -
DPS
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