Summary
Overview
Work History
Education
Skills
Links
Marketingknowledge
Technologyknowledge
Personal Information
Extracurricular Activities
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic
Deepshikha Chakraborty

Deepshikha Chakraborty

Bangalore

Summary

Results-oriented Senior professional with over 20 years of experience driving revenue, profit, and business growth in fast-paced and dynamic environments. Deep expertise in the latest sales and marketing techniques, coupled with a strong foundation in proven practices. Demonstrated success in cultivating and nurturing relationships with key decision makers, delivering substantial business volumes, and maintaining high levels of retention and loyalty. Skilled at managing multiple large customer groups and leading professional-level employees. A strategic thinker with a keen understanding of market penetration and business development strategies to propel sales teams. Exceptional written and verbal communication skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Principal Consultant - Alliance

Infosys BPM Ltd
Bangalore
04.2024 - Current
  • Manage Alliance Partner Ecosystem: Manage a set of strategic alliance partner relationships by ensuring a diligent governance cadence, forecasting pipeline and tracking growth, ensuring partner capabilities demonstration and certification on an ongoing basis, and reporting partner program success.
  • Competitive and market analysis: Reviews market competitive intelligence for a specific domain. Defines and institutionalizes an alliance strategy and program framework.
  • Financial modeling, developing a business case: Provide direction to the Alliance Manager on financial/commercial models and work with the Key Solutions/Platform Head in building integrated financial models for key solutions based on alliance products. Review and provide guidance to the Alliance Manager in developing the Alliance value proposition.
  • Define the solution: Help define and contribute to the alliance terms, negotiate, and finalize alliance contract terms. Prioritize Alliance opportunities and validate with clients, analysts, and SD.
  • Internal Branding: Enable creation of clear and comprehensive position statements for each alliance.
  • External Branding: Articulates joint value proposition and alliance offering differentiation, working with alliance partner to external stakeholders at various forums such as events, workshops, and web.
  • Creating and reporting partner program success: Developing case studies on joint success and reporting program success.
  • Contract negotiation: Influencing to incorporate alliance-specific SOW (Statement of Work), technology SLAs, Drive alliance to lead productivity improvement, Review Alliance Training content.
  • Knowledge Management: Provide thought leadership on POVs, concept papers in the area of alliances, conduct performance appraisals, and ensure development.
  • Team management: Manage and drive high-performing teams.

Advisor Sales Planning & Strategy

Dell Technologies
Bangalore
05.2011 - 03.2024
  • Enabling clients to maximize returns on IT investments, drive efficiencies and reduce costs
  • Meeng customers' needs, as well as craing and maintaining a global portal for customer accounts
  • Building posive relaonships, ensuring an outstanding experience for both our customers and our sales teams
  • Proacve engagement and support on deals from forecast to delivery, engaging sales
  • Managing escalaons by architecng resoluon paths and facilitang execuon
  • Collaborang with Early soluons engagement team to idenfy and manage nonstandard elements
  • Collaborang with sales, markeng, customer care and/or technical support teams to drive resoluon, customer experience and process improvements
  • Be the customer's advocate, idenfying areas of opportunity to enhance the overall experience
  • Provide pre-sales and/or post-sales operaonal support
  • Researching customer or order problems and work cross-funconally to deliver soluons
  • Focusing on delivering a posive customer or partner experience
  • Monitoring and managing the execuon of intake queues
  • Auding quality of operaonal support to sales and other stakeholders

Unit Manager - Enterprise Sales

Dun & Bradstreet - Economic Analysis Group (EAG)
Bangalore
10.2010 - 04.2011
  • Generated business of approximately USD 50,000 in 3 months
  • Achieving revenue and order booking targets from major accounts
  • Ancipang customer requirement, mapping D&B products & services to the same
  • Establishing relaonship with key accounts and to nurture them
  • Managing the enre QTC process
  • Accountable for contractual service levels ensuring that delivery levels are met consistently
  • Responsible and accountable for the P&L, ROI and Cost Benefit analysis for Major clients

Key Account Manager - Enterprise Sales

CISCO-WebEx
Bangalore
06.2007 - 09.2010
  • Achieving revenue and order booking targets from major accounts
  • Ancipang customer requirement, mapping WebEx products & services to these requirements
  • Achievements: Awarded 'Best Performer' for achieving more than 100% billing and booking targets for three consecuve quarters
  • Played pivotal role in generang billing of nearly $1 Million per annum through individual business generaon
  • Successfully negoated highly profitable contracts bringing in growth of WebEx market share by over 15% in two years
  • Engaged at all levels (CEO, CFO, CIO and BU Leaders) within client organizaons to generate consensus on new investments, close business deals and ensure smooth implementaon of proposed soluons.

Sr. Manager - People & Business Support

NGPay
Bangalore
12.2006 - 04.2007
  • Handling the enre operaons while the organizaon was in its infancy
  • Developing the core team of the organizaon for HR, Administraon and Business Operaons
  • Seng up the organizaon's Vision, Mission and Policies
  • Providing pre-sales support including customer presentaons, demos & wring technical proposals
  • Idenfying and networking with financially strong and reliable partners, resulng in deeper market penetraon and improved market share.

Head - people Consulng

MindRiver Informaon Technologies Pvt. Ltd.
Bangalore
08.2004 - 10.2006
  • Spearheaded business operaons by establishing and streamlining business funcons to achieve high levels of operaonal efficiency and played a stellar role in growing the business into a very profitable one and led the high performing People Consulng Team in the organizaon
  • Successfully generated a billing of nearly $2 Million per annum from People Consulng
  • Managed to increase the customer base from 3 to over 100 during the tenure.

Assistant Business Development Manager

Paladion Networks Pvt. Ltd.
Bangalore
04.2002 - 09.2003
  • Generang business from new client accounts while retaining exisng customer base
  • Achievements: Consistently achieved revenue and billing targets
  • Awarded as Star Performer aer bagging three big contracts in two months
  • Assessed customers' needs and consistently delivered high quality services.

CS Execuve

IBM Daksh
Gurgaon
10.2001 - 03.2002
  • Managed a team of customer support representaves to maintain customer sasfacon
  • Ensure that team is adequately trained to promote excellent customer service.

Management Trainee

Rexcel (A Ranbaxy Group Company)
Lucknow
06.1997 - 10.1999
  • Worked under the supervision of managers and execuves and acquired all essenal knowledge to become future managers in Sales & Markeng.

Previous Role ( Partner Enablement , Global Alliance )

Dell Technologies
  • Understanding the partner business model, requirements gathering at the partner, consultave posioning of DELL EMC Educaon Services, and idenficaon of curriculum gaps (modality, content, and infrastructure)
  • Developing and execung of training and cerficaon plans that align with the Alliance account plans assigned
  • Extensive knowledge of DELL EMC Products and services curriculum offerings, internal organizaons, and Alliance partner GTM models including data center roles and responsibilies
  • Maintaining personal integrity, client confidenality and professional standards for best pracce
  • Managing all aspects of DELL EMC Alliance Partner training and cerficaon requirements for a set number of accounts
  • Providing the right content and the proper tools, including informaon about DELL EMC products, buyers, businesses, and territories, to our Global Alliance partner network in order to help them market and sell our services and products more effecvely.

Education

Executive Management program (APMP) -

IIM Kolkata
Kolkata

MBA - Marketing -

Lucknow University
Lucknow

Advanced Diploma in Computer Application -

NIIT
Kolkata

M.Sc. Organic Chemistry -

Garhwal University
Uttarakhand

B.Sc. -

Garhwal University
Uttarakhand

Higher Secondary -

KV B.H.E.L
Haridwar

Skills

  • Enabling clients to maximize returns on IT investments, drive efficiencies and reduce costs
  • Meeting customers' needs and maintaining a global portal for customer accounts
  • Building positive relationships and ensuring outstanding customer experience
  • Proactive engagement and support on deals from forecast to delivery
  • Managing escalations and resolving issues
  • Collaborating with cross-functional teams to drive resolution and process improvements
  • Providing pre-sales and post-sales operational support
  • Extensive knowledge of DELL EMC products and services
  • Managing all aspects of alliance partner training and certification requirements
  • Providing training, materials, and information to global alliance partner network
  • Supporting DELL EMC global partners with sales process execution
  • Focusing on completing various levels of courses and certifications for partners
  • Working on various track roles like Technology Architect, Implementation Engineer, Systems Administrator, Platform Engineer, Cloud Architect, Data Scientist
  • Managing the entire QTC (Quote-to-Cash) process
  • Responsible for P&L, ROI, and cost-benefit analysis for major clients
  • Providing pre-sales support including customer presentations, demos, and technical proposals
  • Managing a team of customer support representatives and ensuring excellent customer service
  • Technology knowledge in storage solutions, data protection, servers and networking, cloud and converged infrastructure, security and data science

Links

https://www.instagram.com/dancesingact_sleep_repeat/, https://www.youtube.com/channel/UClYmp7zoiEgpn4r4SgY5qvw

Marketingknowledge

  • Contributed my technical knowledge to marketing campaigns and products.
  • Collaborated with sales teams to develop marketing materials, provide sales teams and clients with technical product support, and participate in product demonstrations.
  • Worked on the below technologiesCloud Infrastructure Services

Technologyknowledge

  • Storage: Midrange Storage Solutions, XtremIO Solutions, PowerMax and VMAX All Flash Solutions, PowerScale, Dell EMC Unity Solutions, PowerStore Solutions, SC Series Solutions, VPLEX, SC Series Solutions.
  • Data Protection: PowerProtect Data Manager, NetWorker, PowerProtect DD, Avamar, RecoverPoint.
  • Product: PowerProtect Cyber Recovery
  • Servers and Networking: PowerEdge, PowerEdge MX Modular, PowerEdge M1000e, FX, VRTX, OpenManage Enterprise, Campus Networking, Datacenter Networking.
  • Cloud and Converged Infrastructure: Cloud Infrastructure, VxBlock, VxRail
  • Security and Data Science: Infrastructure Security, Advanced Analytics, Data Engineering
  • Badges - Solutions and Co-Skilled: VMware, vSAN Ready Node

Personal Information

  • Date of Birth: 07/31/1976
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: Approved

Extracurricular Activities

Hosted Many Partner (TCS, WIPRO, HCL, Infosys etc.) Events Also represented company in many overseas events Did Several Stage Shows on Classical and Western Dances Showcased my paintings in many renowned Art Galleries

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2

Certification

  • ISM

Accomplishments

  • Best Sales Leader
  • Best KT Advisor

Affiliations

  • Classical Dance Performer
  • Hindustani Classical Singer
  • Art Exhibitions
  • Event coordinator

Timeline

Principal Consultant - Alliance

Infosys BPM Ltd
04.2024 - Current

Advisor Sales Planning & Strategy

Dell Technologies
05.2011 - 03.2024

Unit Manager - Enterprise Sales

Dun & Bradstreet - Economic Analysis Group (EAG)
10.2010 - 04.2011

Key Account Manager - Enterprise Sales

CISCO-WebEx
06.2007 - 09.2010

Sr. Manager - People & Business Support

NGPay
12.2006 - 04.2007

Head - people Consulng

MindRiver Informaon Technologies Pvt. Ltd.
08.2004 - 10.2006

Assistant Business Development Manager

Paladion Networks Pvt. Ltd.
04.2002 - 09.2003

CS Execuve

IBM Daksh
10.2001 - 03.2002

Management Trainee

Rexcel (A Ranbaxy Group Company)
06.1997 - 10.1999

Previous Role ( Partner Enablement , Global Alliance )

Dell Technologies

Executive Management program (APMP) -

IIM Kolkata

MBA - Marketing -

Lucknow University

Advanced Diploma in Computer Application -

NIIT

M.Sc. Organic Chemistry -

Garhwal University

B.Sc. -

Garhwal University

Higher Secondary -

KV B.H.E.L

Similar Profiles

CREATE PROFILE
Deepshikha Chakraborty