Deepshikha Choudhary

Client - Citibank

• Regularly communicating with stakeholders to gather requirements & provide insights.
• Proficient in leveraging SQL and Excel for data extraction, transformation, and analysis to support Tableau reporting and dashboard development.
• Delivered over 5 comprehensive Tableau projects with 53+ dashboards, now in use by the Finance team & senior leadership reducing manual reporting time by 40%, data accuracy by 25%, minimising reporting errors and saving over $50,000 annually in potential losses.
• Developed advanced Tableau dashboards integrating API, Sankey, & Dendrogram charts for impactful presentations.
• Collaborate with ETL teams to refine data analysis & transformation processes.
• Focusing on optimising Tableau dashboards by identifying & resolving performance bottlenecks
• Responsible to conduct thorough testing in development & higher environments to ensure accuracy before deployment.
• Led team of 12 Tableau developers, providing extensive documentation to support team knowledge sharing.

• Led a team of 3 support engineers, managing client interactions & tailoring solutions to meet specific needs.
• Created custom reports on New Relic that enhanced operational efficiency & met client requirements.

• Assisted partners in onboarding with intuitive dashboards in Tableau, Splunk, New Relic, & Grafana.
• Led the development of Tableau projects that provided actionable insights for decision-makers.
• Built multiple alerts & over 27 self-service dashboards, analyzing key metrics like web traffic & service health.
• Spearheaded process improvements & automation initiatives, significantly reducing time & effort.
• Reviewed system environments to reduce failures & defects, improving overall performance.
• Facilitated Root Cause Analysis (RCA) sessions, enhancing issue resolution processes.

• Supported partner onboarding through user-friendly dashboards using New Relic, BPPM, & Moogsoft.
• Provided 24*7*365 production support for partners under TRACC system.
• Utilised tools like ServiceNow, BMC, Confluence, & SharePoint for operational support.
• Led RCA meetings to address unplanned outages, ensuring timely closure of corrective actions.
• Managed disaster recovery operations for two data centres, reducing service downtime.

• Contributed to several projects for ADIB Bank during final semester of MCA.
• Prepared project presentations and reports to assist senior staff.
• Maintained database systems to track and analyze operational data.