Summary

Overview

Work History

Education

Skills

Websites

Timeline

Deepshikha Choudhury

HR Assistant

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

years of professional experience

Languages

Work History

HR Assistant-Senior Associate

Amazon

9 2023 - Current

Handle inbound and outbound calls from Amazon employees regarding their HR queries
Log all queries received in Salesforce/ Trouble Ticketing tool
Responsible to work on Ticketing to resolve the queries received from the employee
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc
Adhere to defined processes and ensure delivery in accordance with set quality standards
Thorough knowledge of policies & processes for multiple Customers group
Ensure the Service level is always achieved for HRS processes
Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies
Integrity and discretion in dealing with sensitive information and always ensure data privacy
Take ownership for query resolution and individual metrics.
Enhanced communication within the organization by managing internal newsletters and announcements.
Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
Improved employee satisfaction by streamlining HR processes and implementing efficient systems.

Sales Manager

Shyft

11.2022 - 02.2023

Own sales targets to facilitate membership sales and renewals
Understanding the prospective customer's needs and goals, and suggesting relevant programs
Setting up trial classes, following up with the prospects to collect feedback and pushing for conversions.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Built long-lasting client relationships through excellent customer service and consistent followups.
Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Immigration Consultant

Trinity Consultants

06.2022 - 09.2022

Keeping up-to-date with alterations to immigration laws
Qualified 30-40 leads per day, 40-60 outbound calls
Achieve monthly targets by converting leads into sales
Processing highly confidential data
CRM skills.
Assisted clients in compiling supporting documentation, improving the quality of applications submitted.
Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
Maintained detailed records of each case handled diligently ensuring efficient follow-ups when required.
Handled appeals against negative decisions effectively, presenting compelling arguments that led to overturned decisions or reconsiderations from authorities.

Account Executive

International Papers Poland

08.2021 - 10.2021

Managing client's accounts like Amazon and Staples, Communicating via MS Outlook, SAP, ERP, 4 kites
Order Management for North American Region and EMEA region Via CRM system
Answering customers' inquiries via e-mail & phone (availability, pricing)
Finding the best options/solutions for customers
Placing orders in the system (SAP) & monitoring them on every stage of execution (production, transportation planning, delivery)
Building relationship with customers
Dealing with demanding customers daily.
Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.

Junior Marketing Consultant

Spillane Pvt Ltd

06.2018 - 08.2020

Product Performance Analysis
Track sales and feedback.
Provided expert guidance on branding strategy to establish consistent messaging across all platforms and touchpoints.
Strengthened relationships with key industry influencers for mutually beneficial partnerships and collaborations.
Streamlined internal processes to improve team efficiency for marketing project completion.
Managed budgets effectively, ensuring all marketing activities were executed within financial constraints.
Boosted sales revenue through the implementation of innovative promotional strategies and events.
Executed trade show appearances that resulted in increased brand visibility and valuable networking opportunities with potential customers.

Internship in Magistrate Court

Magistrate Court

12.2019 - 01.2020

Question Document analysis
Law related to Questioned documents
Attending court sessions.
Collaborated with court staff, attorneys, and other stakeholders to improve overall court operations.
Served as a mediator between disputing parties to facilitate resolution outside the courtroom setting.

Internship in Clinical Research and Pharmacovigilance

IC Bio Clinical Research Pvt.Ltd.

09.2017 - 02.2018

Focused Clinical Research Coordinating
Worked with CTD's, Medical writing, CRF's, Clinical Statistical Data, Well-versed in Indian and EU Regulatory, Study protocols, standard operating procedures and general trial oversight.
Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.

Education

Master's Degree in Drug Discovery and Development - Drug And Discovery

Jagiellonian University

Karakow

01.2020 - 04.2021

Master of Science - Forensic Science

Jain University

Bengaluru, India

04.2017 - 04.2019

Bachelor's degree in Biotechnology - Biotechnology

Ramaiah College of Arts, Science And Commerce

Bengaluru

04.2013 - 04.2016