Deepshikha Choudhury
HR Assistant
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
7
7
years of professional experience
4
4
Languages
Work History
HR Assistant-Senior Associate
Amazon
9 2023 - Current
- Handle inbound and outbound calls from Amazon employees regarding their HR queries
- Log all queries received in Salesforce/ Trouble Ticketing tool
- Responsible to work on Ticketing to resolve the queries received from the employee
- Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc
- Adhere to defined processes and ensure delivery in accordance with set quality standards
- Thorough knowledge of policies & processes for multiple Customers group
- Ensure the Service level is always achieved for HRS processes
- Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies
- Integrity and discretion in dealing with sensitive information and always ensure data privacy
- Take ownership for query resolution and individual metrics.
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
Sales Manager
Shyft
11.2022 - 02.2023
- Own sales targets to facilitate membership sales and renewals
- Understanding the prospective customer's needs and goals, and suggesting relevant programs
- Setting up trial classes, following up with the prospects to collect feedback and pushing for conversions.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Immigration Consultant
Trinity Consultants
06.2022 - 09.2022
- Keeping up-to-date with alterations to immigration laws
- Qualified 30-40 leads per day, 40-60 outbound calls
- Achieve monthly targets by converting leads into sales
- Processing highly confidential data
- CRM skills.
- Assisted clients in compiling supporting documentation, improving the quality of applications submitted.
- Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
- Maintained detailed records of each case handled diligently ensuring efficient follow-ups when required.
- Handled appeals against negative decisions effectively, presenting compelling arguments that led to overturned decisions or reconsiderations from authorities.
Account Executive
International Papers Poland
08.2021 - 10.2021
- Managing client's accounts like Amazon and Staples, Communicating via MS Outlook, SAP, ERP, 4 kites
- Order Management for North American Region and EMEA region Via CRM system
- Answering customers' inquiries via e-mail & phone (availability, pricing)
- Finding the best options/solutions for customers
- Placing orders in the system (SAP) & monitoring them on every stage of execution (production, transportation planning, delivery)
- Building relationship with customers
- Dealing with demanding customers daily.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
Junior Marketing Consultant
Spillane Pvt Ltd
06.2018 - 08.2020
- Product Performance Analysis
- Track sales and feedback.
- Provided expert guidance on branding strategy to establish consistent messaging across all platforms and touchpoints.
- Strengthened relationships with key industry influencers for mutually beneficial partnerships and collaborations.
- Streamlined internal processes to improve team efficiency for marketing project completion.
- Managed budgets effectively, ensuring all marketing activities were executed within financial constraints.
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Executed trade show appearances that resulted in increased brand visibility and valuable networking opportunities with potential customers.
Internship in Magistrate Court
Magistrate Court
12.2019 - 01.2020
- Question Document analysis
- Law related to Questioned documents
- Attending court sessions.
- Collaborated with court staff, attorneys, and other stakeholders to improve overall court operations.
- Served as a mediator between disputing parties to facilitate resolution outside the courtroom setting.
Internship in Clinical Research and Pharmacovigilance
IC Bio Clinical Research Pvt.Ltd.
09.2017 - 02.2018
- Focused Clinical Research Coordinating
- Worked with CTD's, Medical writing, CRF's, Clinical Statistical Data, Well-versed in Indian and EU Regulatory, Study protocols, standard operating procedures and general trial oversight.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Education
Master's Degree in Drug Discovery and Development - Drug And Discovery
Jagiellonian University
Karakow 01.2020 - 2021.04
Master of Science - Forensic Science
Jain University
Bengaluru, India 04.2017 - 2019.04
Bachelor's degree in Biotechnology - Biotechnology
Ramaiah College of Arts, Science And Commerce
Bengaluru 04.2013 - 2016.04
Skills
Timeline
Sales Manager
Shyft
11.2022 - 02.2023
Immigration Consultant
Trinity Consultants
06.2022 - 09.2022
Account Executive
International Papers Poland
08.2021 - 10.2021
Master's Degree in Drug Discovery and Development - Drug And Discovery
Jagiellonian University
01.2020 - 2021.04
Internship in Magistrate Court
Magistrate Court
12.2019 - 01.2020
Junior Marketing Consultant
Spillane Pvt Ltd
06.2018 - 08.2020
Internship in Clinical Research and Pharmacovigilance
IC Bio Clinical Research Pvt.Ltd.
09.2017 - 02.2018
Master of Science - Forensic Science
Jain University
04.2017 - 2019.04
Bachelor's degree in Biotechnology - Biotechnology
Ramaiah College of Arts, Science And Commerce
04.2013 - 2016.04
HR Assistant-Senior Associate
Amazon
9 2023 - Current
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