Deepshikha Mandlik
Thergaon
Summary
I am a dedicated Business Process Management professional with over 7 years of experience in transaction processing, client support, and insurance risk analysis. My expertise lies in ensuring data accuracy, compliance, and process optimization while collaborating with cross-functional teams. I am recognized for my strong communication, leadership, and problem-solving skills, which drive organizational success and considerably enhance customer experience
Overview
7
7
years of professional experience
Work History
Senior Process Associate
TCS
Pune
04.2025 - Current
- Handling whole Death Claim process
- Working on Potential Deceased task
- Handling the Spouses and other benefits options
- Working on Death annuity alterations task
- Working on Overpayment recovery task
- Handling Maintain suspense task
- Working on Proof of existence work item
- Suspending customer payments under annuity alterations task
- Setting up the Spouses pension
- Issuing payments to customers
- Doing RCA and MCA
- Handling multiple trackers e.g. Query tracker, Queue tracker etc
- A leading provider of business process management services
- Administer occupational pension schemes (DB, DC, or Hybrid) in accordance with UK pensions legislation
- Retirements and death benefits.
- Calculate and check pension benefits accurately.
- Support annual processes including benefit statements, scheme renewals, and valuations.
- Ensure compliance with The Pensions Regulator (TPR) requirements
Assist with audits, data cleansing, and regulatory reporting
Senior Process Executive
Infosys BPM Ltd
Pune
08.2018 - 03.2025
- Submission review – Checking for completeness of data submitted by underwriters and following-up with underwriters
- Data scrubbing – Converting client provided data to CAT Modelling software format
- Coding of COPE information
- Importing and validating exposure data in software
- Geo-coding all locations and analyzing exposure
- Understanding of Insurance layer structure
- Ability to read and interpret slip/binders to identify total insurable value
- A leading provider of business process management services
Education
MBA -
ATES's Technical Campus
Akole, Pune05.2018
B.Sc -
CSMSS College of Agriculture
Aurangabad05.2015
H.S.C -
Agasti College
Akole05.2011
S.S.C -
Kanya Vidya Mandir
Akole05.2009
Skills
- BPM
- IAM
- Microsoft Excel
- Gmail
- Compliance
- Insurance Claims Processing
- Transaction Processing
- Problem Solving
- Data Analysis
Languages
- Marathi
- Hindi
- English, Proficient
- Marathi, Native
- Hindi, Native
Timeline
Senior Process Associate
TCS
04.2025 - Current
Senior Process Executive
Infosys BPM Ltd
08.2018 - 03.2025
MBA -
ATES's Technical Campus
B.Sc -
CSMSS College of Agriculture
H.S.C -
Agasti College
S.S.C -
Kanya Vidya Mandir