Deepshikha Prasad

System-admin for installation and application changes on client device, threat alert analysis on Crowdstrike and apex one. Airlock software Analysis and threat protect work.

• Documented opportunities for filling identified gaps within model for use at enterprise architecture level.
• Testing, analyzing and clearing reported trouble.
• Delivering service and support to end-users using Remote connection, change and patch deployment on Azure based Intune Management.
• Identifying and escalating priority issues per Customer and Vendor specifications.
• Software Analysis and Troubleshooting (Windows, Linux, Ubuntu ).
• Hands on ServiceNow, Citrix Web Applications, Active directory, Azure Intune portal.

• System admin for client based Applications and Tools Modification through varied automated Platforms.
• Resolving Complex issues for raised
• Discovered root causes of problems and identified appropriate solutions.
• Working on client based application and supporting technical issues.
• Investigated system issues and implemented resolutions to reduce downtime.

• Since 21st May 2017 till 20th july 2018.
• Working on Avaya Softphone.
• Working on Mainframe and Active Directory.
• Building, configuration and Troubleshooting of computer applications.
• Sharing of drivers and folders within a network and providing scan to mail, scan to network and print.