Deepshikha Saxena
Hyderabad,TG
Summary
Manager at Castlight Health India Pvt. Ltd. (GCC) specializing in workplace optimization and vendor management., workplace optimization, and vendor governance. Proven ability to enhance service delivery, streamline procedures, and lead cross-functional teams. Successfully built a full-scale office from a bare shell within budget and timelines, driving efficiency, and improved employee experience.
Overview
19
19
years of professional experience
1
1
Certification
2
2
FM Award's
Work History
Assistant Manager Administration
Castlight Health India Pvt Ltd
Hyderabad
06.2022 - Current
Facility & Site Operations
- Led end-to-end facility management for a regulated R&D campus, partnering with Site Leadership, EHSS, and Security to ensure 100% statutory and safety compliance.
- Drove operational excellence initiatives, improving service delivery timelines by 20% through standardization and productivity improvements.
- Maintained 99.5% uptime of critical infrastructure (HVAC, power, life-safety systems) via proactive preventive maintenance and cross-functional coordination.
- Managed Integrated Service Providers (ISPs), SOPs, and compliance standards.
- Established SLAs, KPIs, scorecards, and governance reviews, delivering a 25% improvement in vendor performance.
- Conducted vendor audits, safety inspections, and CAPA tracking to meet EHSS and quality benchmarks.
- Owned OPEX budgeting, forecasting, POs, and invoice validation, maintaining 90% budget adherence and strong cost controls.
- Led contract negotiations and renewals, achieving 10% cost optimization without impacting service quality or compliance.
- Led site emergency management and crisis readiness with EHSS and Security, covering response planning, drills, and incident management.
- Executed Business Continuity Planning (BCP) to ensure uninterrupted support to critical operations.
- Conducted emergency evacuation drills with 100% participation, driving timely corrective action closure.
- Directed workplace and facilities operations (leases, procurement, vendors, events), improving operational efficiency by 20%.
- Spearheaded GCC office setup, converting a bare-shell space into a live workplace with 10% cost savings.
- Managed 35,000 sq. ft. space planning, enabling data-driven realignment and expansion decisions.
- Delivered capital and infrastructure projects with 100% on-time completion, partnering with global and cross-functional teams.
Assistant Manager – Administration
Jones Lang LaSalle @ Accenture
Hyderabad
07.2021 - 06.2022
- Support the Workplace Manager in overseeing daily operations of the office.
- Ensure the workspace is clean, safe, and functional at all times.
- Coordinate with vendors for office maintenance, cleaning, and repairs.
- Assist in managing office moves, reconfigurations, and seating plans.
- Maintain office supplies inventory and handle procurement.
- Support with mail and courier services, deliveries, and document management.
- Assist in scheduling meetings, managing calendars, and organizing internal events.
- Handle travel bookings and other logistics for staff as needed.
- Serve as a point of contact for employees’ workplace-related needs.
- Help onboard new hires with desk setup, access badges, and equipment.
- Ensure a welcoming environment for employees and guests.
- Assist in enforcing health, safety, and environmental policies.
- Conduct basic safety checks and report hazards or violations.
- Maintain emergency contact lists, first aid supplies, and evacuation plans.
- Manage access to workplace systems like visitor management, access control, or desk booking tools.
- Liaise with IT for shared equipment (e.g., printers, meeting room A/V tools).
- Troubleshoot basic workplace tech issues or escalate when necessary.
- Prepare regular updates or reports for the Workplace Manager.
- Help collect employee feedback related to the work environment.
- Communicate updates on workplace changes or policies to staff.
Sr. Executive – Administration
Pramati Technologies Pvt. Ltd.
Hyderabad
01.2017 - 01.2021
- Oversaw front office, canteen services, travel, and accommodation for domestic & international visitors.
- Managed admin procurement, compliance audits, petty cash, and monthly reporting.
- Handled company events, seating allocation, scrap disposal, and administrative issue resolution.
Executive – Administration
Pramati Technologies Pvt. Ltd.
Hyderabad
01.2015 - 01.2017
- Coordinated guest house bookings, events, employee reimbursements, and facility upkeep.
- Maintained MIS reports and ensured compliance across office operations.
Front Office Executive
Pramati Technologies Pvt. Ltd.
Hyderabad
01.2013 - 01.2015
- Managed reception, guest handling, vendor coordination, and front office documentation.
Front Office Executive & Sales Rep
Mandava Suites
Hyderabad
01.2011 - 01.2013
- Handled guest check-ins/outs, weekly occupancy reporting, and corporate sales outreach.
Housekeeping Supervisor
Taj Krishna
Hyderabad
01.2010 - 01.2011
- Oversaw hotel room/public area upkeep and team training; ensured guest satisfaction.
Housekeeping Associate
Ista Hotels (IHHR Group)
Hyderabad
01.2007 - 01.2010
- Maintained room cleanliness, stock levels, and handled guest interactions.
Education
Master of Commerce (M.Com) - Commerce
HNB Garhwal University
Dehradun01.2012
Bachelor of Commerce (B.Com) - Commerce
HNB Garhwal University
Dehradun01.2009
Skills
- Workplace & Facilities Management
- GCC Office Setup & Expansion Projects
- Space Utilization & Occupancy Planning
- Vendor & Contract Management (KPIs/SLA Governance)
- Office Budgeting, PR/PO Processing & Invoicing
- Capital Projects: Branding, Renovations & Relocations
- Health, Safety & Risk Compliance
- SOP Development & Process Standardization
- Event & Onsite Operations Management
- Sustainability & Resource Optimization Initiatives
- Onboarding Support & Cross-Functional Coordination
- IT & Workplace Technology Collaboration
- Stakeholder & Global Team Management
- Procurement & Supply Chain Coordination
- Tools: Microsoft Dynamics NAV, Jira, Slack, Microsoft 365, Google Workspace, SharePoint
Certification
BTEC HNC in Aviation, Hospitality & Travel Management, Frankfinn Institute
Hobbies and Interests
- Cooking
- Listening to music
- Singing & Dancing
Languages
Hindi, Endlish & Telugu
Personal Information
- Gender: Female
- Date of birth: 26/07/1989
- Marital status: married
- Nationality: Indian
Accomplishments
- Recognised by FMLA in June 2025 for Exemplary skills & competence in corporate services & general administrations, event held at Novotel HICC, Hyderabad.
Timeline
Assistant Manager Administration
Castlight Health India Pvt Ltd
06.2022 - Current
Assistant Manager – Administration
Jones Lang LaSalle @ Accenture
07.2021 - 06.2022
Sr. Executive – Administration
Pramati Technologies Pvt. Ltd.
01.2017 - 01.2021
Executive – Administration
Pramati Technologies Pvt. Ltd.
01.2015 - 01.2017
Front Office Executive
Pramati Technologies Pvt. Ltd.
01.2013 - 01.2015
Front Office Executive & Sales Rep
Mandava Suites
01.2011 - 01.2013
Housekeeping Supervisor
Taj Krishna
01.2010 - 01.2011
Housekeeping Associate
Ista Hotels (IHHR Group)
01.2007 - 01.2010
Master of Commerce (M.Com) - Commerce
HNB Garhwal University
Bachelor of Commerce (B.Com) - Commerce
HNB Garhwal University