DEEPSHIKHA SEMWAL
Client Relationship management
Dehradun
Summary
Professional operations leader with focus on optimizing processes and driving efficiency. Known for exceptional team collaboration and adaptability to changing needs. Skilled in project management, strategic planning, and resource allocation. Valued for reliability and commitment to achieving results.
Overview
14
14
years of professional experience
4027
4027
years of post-secondary education
3
3
Languages
Work History
Assistant Director of Operations
Ghughuti Services Pvt. Ltd
11.2022 - Current
- Developed and maintained strong relationships with vendors, negotiating contracts for better pricing and delivery terms.
- Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Fostered a culture of continuous improvement within the organization by encouraging innovation among team members.
- Actively participated in recruitment efforts by screening candidates during interviews.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Monitored project deadlines closely to ensure timely completion of assignments.
- Monitored budget and utilized operational resources.
- Optimized resource allocation by analyzing workflow data and identifying areas for improvement in efficiency or effectiveness.
- Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity and cost savings.
Academic Counsellor
Orane International Pvt. Ltd.
01.2021 - Current
- Enhanced student success by providing personalized academic guidance and support.
- Conducted comprehensive evaluations of students'' academic needs, recommending appropriate resources and services.
- Utilized strong organizational skills to maintain accurate records of all student interactions and interventions.
- Assisted in the development of academic plans, setting achievable goals for students'' educational progress.
- Tracked student progress through regular check-ins, adjusting academic plans as necessary based on performance feedback.
- Collaborated with faculty members to identify at-risk students and develop targeted intervention strategies.
- Empowered students through counseling and skill-building exercises.
- Advised students on educational, career and social opportunities.
Client Relationship Manager
Soyalite
01.2018 - 01.2021
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
Client Relationship Manager
United Hibuildtech Pvt. Ltd.
01.2015 - 01.2018
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Addressed and resolved customer complaints and issues to improve satisfaction.
Manager (Operations and Administration)
United Hibuildtech Pvt. Ltd.
01.2013 - 01.2015
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Junior Counsellor
St. Kabir School
01.2012 - 01.2013
- Maintained detailed records of camper attendance, participation levels, and behavioral incidents as required by the organization''s policies.
- Resolved issues promptly using good judgment, problem-solving and negotiation skills.
Education
Matriculation Examination -
CBSE
Intermediate Examination - undefined
CBSE
Bachelor’s - Science
HNB Garhwal
Master’s - History
S.D.S University
MSWC -
IGNOU
Skills
Flexible and versatile
Interpersonal skills
Communicational skills
Computational skills
Analytical skills
Continuous learner
Hard working
Willingness to improve
Self motivated
Time management
Ability to work individually
Ability to work with team
Scheduling and coordination
Strategic planning and execution
Operational efficiency
Leadership training
Workforce planning
Quality assurance
Business management
Teamwork
Schedule oversight
Multitasking Abilities
Operations management
Customer service management
Decision-making
Self motivation
Excellent communication
Employee relations
Customer relations
Recruitment
Active listening
Team collaboration
Relationship building
Marketing strategy
Management team building
Administrative management
Interests
Volunteer work at UK Swarojgar Udhyami Mahila Samiti (Since 2012)
Baking/Cooking
Reading
Pet Care
Listening Music
Doing Interiors
Gardening
Personal Information
- Date of Birth: 11/01/91
- Gender: Female
- Marital Status: Married
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Assistant Director of Operations
Ghughuti Services Pvt. Ltd
11.2022 - Current
Academic Counsellor
Orane International Pvt. Ltd.
01.2021 - Current
Client Relationship Manager
Soyalite
01.2018 - 01.2021
Client Relationship Manager
United Hibuildtech Pvt. Ltd.
01.2015 - 01.2018
Manager (Operations and Administration)
United Hibuildtech Pvt. Ltd.
01.2013 - 01.2015
Junior Counsellor
St. Kabir School
01.2012 - 01.2013
Intermediate Examination - undefined
CBSE
Bachelor’s - Science
HNB Garhwal
Master’s - History
S.D.S University
Matriculation Examination -
CBSE
MSWC -
IGNOU