Summary
Overview
Work History
Education
Skills
Timeline
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DEEPSHIKHA TRIPATHI

Gurgaon

Summary

Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Personal Banker

Barclays India Pvt Ltd
08.2023 - 05.2025
  • Company Overview: Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management over the chat. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
  • Handling UK customers with their Banking queries over the chat like Transfer funds, checking standing orders, etc
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.


Senior Executive

Accenture solutions Pvt. ltd
08.2019 - 10.2022
  • Responsible for handling customer’s queries through phone calls or chats and managing quality of service level as per Client requirement
  • Responsible for evaluating the weekly reports based on the Agents performance as per the company parameters that are set
  • Perform daily data queries and prepare reports on daily, weekly, monthly, and quarterly basis
  • Use Excel functions to generate spreadsheets and pivot tables
  • Extract, compile, track data, and analyze data to generate reports
  • Compile and validate data; reinforce and maintain compliance with corporate standards
  • Spoc for managing escalation calls for any irate customer
  • Responsible for maintaining AHT tracker for the entire team
  • Track and monitor personal performance review, compliance audit and MYTE (regular attendance) data
  • Sending Quotes for the day, to entire process.

Solution Engineer

Quattro Global Services Pvt. Ltd
08.2017 - 10.2018
  • Making quotations for USA clients as per Client’s requirements
  • B2B responses over the email
  • Generating PO over the SAP tool
  • Sending emails to re-sellers
  • Renew the quotes.

Education

MBA - HR & Marketing

Uttar Pradesh Technical University
01.2014 - 04.2016

B.S.C - undefined

ITM university
01.2011 - 04.2014

Intermediate - undefined

MP Board
01.2011 - undefined

Matriculation - undefined

C.B.S.E
01.2008 - undefined

Skills

  • Customer service strategies
  • Good prioritization skills
  • Analyzing Results
  • Business Development
  • Relationship Management
  • Focused orientation
  • Logical orientation
  • Innovative orientation

Timeline

Personal Banker

Barclays India Pvt Ltd
08.2023 - 05.2025

Senior Executive

Accenture solutions Pvt. ltd
08.2019 - 10.2022

Solution Engineer

Quattro Global Services Pvt. Ltd
08.2017 - 10.2018

MBA - HR & Marketing

Uttar Pradesh Technical University
01.2014 - 04.2016

B.S.C - undefined

ITM university
01.2011 - 04.2014

Intermediate - undefined

MP Board
01.2011 - undefined

Matriculation - undefined

C.B.S.E
01.2008 - undefined

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DEEPSHIKHA TRIPATHI