I love to travel to explore food options at various places
DEEPTENDRA BHATT
Senior Manager Training
Delhi,Delhi
Summary
Ready to offer exceptional leadership and planning abilities to take on new role. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in setting standards and market trends.
Overview
16
16
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Manager, Training
IGT Solutions
Gurgaon, Haryana
12.2018 - Current
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Eliminated process gaps by implementing new methods of standardized training.
- Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Handled over 5-6 daily clients, switching from travel to e-commerce conversations flawlessly and maintaining positive attitude.
- Lead the revenue enhancement for the organization from a training standpoint.
Assistant General Manager - Training
Teleperformance India (DIBS)
Chandigarh, Punjab
02.2018 - 12.2018
- Managed a team for Reliance Jio which had 20 trainers and 1 Manager
- Managed C-Sat and Overall Quality performance of new trained and existing audience
- Engaged team members and improved performance by delivering daily updates and conducting weekly and monthly meetings to obtain feedback and convey new policies.
- Resolved problems promptly and effectively to elevate customer approval.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Divisional Manager
Centum Learning Limited
Delhi, Delhi
08.2014 - 02.2018
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Developed and implemented productivity initiatives, in addition to coordinating with various companies and scheduling training calendar.
- Enhanced training initiatives while managing effective marketing campaigns.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Evaluated report data to proactively adjust and enhance work quality
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Improved operational planning and business frameworks to enhance resource utilization and enhance revenue for business.
- Prepared and recommended long-range plans for development of training department.
- Communicated best practices among on-site to improve delivery
- Trained new employees in specific job requirements.
- Developed and maintained relationships with retain and CS customers and vendor partners through continual communication and new business initiatives
- Hired, trained and mentored staff to maximize effectiveness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving work results.
- Performed weekly and monthly reviews assessing each employee's performance and developed improvement plans.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Corporate and Motivational Trainer
Sparkling Career
Dehradun, UTTARAKHAND
07.2012 - 08.2014
- Managed a team of trainers and coordinators to fulfill the client requirements.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Developed and maintained courteous and effective working relationships.
- Managed clients like government organizations, private institutes and MNCs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Training Manager
Spanco
Dehradun, UTTARAKHAND
07.2011 - 07.2012
- Assessed skill gaps for employees in operations department and developed training courses to meet identified needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated ongoing technical training and personal development classes for staff members.
- Managed new employee orientation training process for more than 1000 employees each year.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Training Manager
Teleperformance
Indore, Madhya Pradesh
04.2009 - 07.2011
- Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
- Selected and assigned instructors to conduct specific training programs.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
Assistant Training Manager
Aegis BPO
Delhi, Delhi
01.2007 - 04.2011
- Managed new employee orientation training process for more than 1500 employees each year.
- Developed departmental systems and procedures to better align workflow processes.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Created in-depth training manual for all employees.
- Implemented new learning strategies depending upon employees' skill levels.
Education
Higher Secondary - Commerce
Manav Sthali
Rajindra Nagar, Delhi 04.1988 - 03.2001
Bachelor of Arts - Arts
MCM
Meerut 06.2001 - 05.2004
MBA - Business Communication And Marketing Research
Symbiosis International
Pune 10.2019 - Current
Skills
Customer Service
undefinedAccomplishments
- Bagged number 1 position in customer interaction scores on a PAN India level while managing team for reliance JIO process
- Bagged a STAR Award - People Manager of the year in 2015
- Bagged an award - Happy to Help Trainer
- Won various RnR awards
Certification
Certified as an IRDA Professional
Interests
Timeline
MBA - Business Communication And Marketing Research
Symbiosis International
10.2019 - Current
Senior Manager, Training
IGT Solutions
12.2018 - Current
Assistant General Manager - Training
Teleperformance India (DIBS)
02.2018 - 12.2018
Divisional Manager
Centum Learning Limited
08.2014 - 02.2018
Corporate and Motivational Trainer
Sparkling Career
07.2012 - 08.2014
Training Manager
Spanco
07.2011 - 07.2012
Training Manager
Teleperformance
04.2009 - 07.2011
Assistant Training Manager
Aegis BPO
01.2007 - 04.2011
Certified as a Professional Trainer by the Redwood Edge
11-2005
Secured ‘A’ Grade in NCC ‘C’ Certificate – National Level
01-2004
Certified as an IRDA Professional
11-2001
Bachelor of Arts - Arts
MCM
06.2001 - 05.2004
Higher Secondary - Commerce
Manav Sthali
04.1988 - 03.2001
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