DEEPTHI BAYYAVARAPU
Visakhapatnam
Summary
Dedicated and detail-oriented banking professional with experience in retail banking operations, customer service, and regulatory compliance. Skilled in handling customer transactions, account management, KYC/AML procedures, and core banking systems. Known for accuracy, professionalism, and delivering high-quality customer service while meeting organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CCE Teller
HDFC Bank
Visakhapatnam
09.2022 - Current
- Delivered exceptional customer service, boosting client satisfaction rates.
- Cross-sold financial products, enhancing customer engagement and loyalty.
- Maintained accurate cash handling, ensuring 100% compliance with policies.
- Utilized CRM tools to track customer interactions and preferences.
- Resolved customer inquiries swiftly, improving retention rates significantly.
Junior Relationship Officer - RL & P Credit card
Quess
Visakhapatnam
01.2022 - 08.2022
- Achieved 120% of sales targets through strategic upselling techniques.
- Analyzed market trends to identify new opportunities, increasing leads by 50%.
- Managed client portfolios, ensuring 95% satisfaction and loyalty rates.
- Collaborated with marketing to launch successful campaigns, driving engagement.
- Implemented customer feedback loops, enhancing service satisfaction by 40%.
Education
BBA -
Sun International Institute of Tourism &Management
Visakhapatnam01-2021
Banking Financial Service -
Ch. S. D. St. Theresa's College
Eluru01-2018
SSC -
ZPGH School
Kotauratla01-2016
Skills
- Ms Office (Excel, Word, PowerPoint)
- Retail & Corporate Banking Operations
- Account Opening & KYC Compliance
- Cash Handling & Vault Management
- Transaction Processing & Reconciliation
- Clearing, Settlement & Remittances
- Customer Relationship Management (CRM)
- Internal Controls & Audit Support
- KYC / AML Regulations
- RBI / Regulatory Compliance (or local regulator)
- Core Banking Systems (Finacle, T24, Flexcube, etc
- Cross-Selling Banking Products
- Target Achievement & Performance Metrics
- Strong Communication & Interpersonal Skills
- Time Management & Multitasking
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Proficient (C2)
C2
Certification
IRDAI (Insurance Regulatory and Development Authority of India) - License
Internships
- Merchandising operations in tourism division - Ramoji Film City
- Volunteer in Care & Grow event
- Worked as a guide in CREDAI
- Performance Appraisal - HPCL
Declaration
- I hereby declare that the above-mentioned information is true and correct to the best of my knowledge.
Timeline
CCE Teller
HDFC Bank
09.2022 - Current
Junior Relationship Officer - RL & P Credit card
Quess
01.2022 - 08.2022
BBA -
Sun International Institute of Tourism &Management
Banking Financial Service -
Ch. S. D. St. Theresa's College
SSC -
ZPGH School